Job Description

A vacancy exists in the Dealer Operations Department, which forms part of the Sales & Dealer Network Division and is based in Johannesburg. This position reports to the Regional Sales and After Sales Managers in the North Region.
KEY PERFORMANCE AREAS:

• Physical visitations/engagement with dealerships on a regular/needs basis
• Adherence to all franchise standards at dealer level
• Optimise Customer Experience at dealer level
• Profitable dealership management
• Implementation and maintenance of operational guidelines at dealer level
• Implementation and maintenance of minimum environmental standards at dealer level
• Management of all departmental targets, New/Used/Parts/Service CPUS
• Management of dealer market share in line with TSAM's share objectives
• Management of Toyota Development Programs.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• NQF Level 6 - (360 credits) qualification in Marketing or equivalent
• Experience / exposure in marketing, sales and dealer business environment
• PC Literacy (MS Office package - advanced, SAP, e-Toyota)
• Excellent communication and negotiation skills (Verbal and written)
• Good verbal and writing skills
• Basic Financial Skills
• Customer Handling Skills
• Product and general automotive business knowledge
• Automotive Technical background would be an advantage.

COMPETENCIES:

• Accurate Information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid to long term plans
• Creation of innovation vision
• Establishing framework and systems for organisational review
• Feedback of evaluation and long-term development of others
• Strategic review of work methods
• Negotiation and good communication
• Relationship building

THIS APPOINTMENT WILL MADE IN LINE WITH THE COMPANY'S EMPLOYMENT EQUITY POLICY.

Skills Required