Job Description

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Main Purpose:

Reporting to the Dealer Principal, the successful candidate will manage the service department. Drive the productivity, efficiency, and the customer service index. Managing cost and increase the profitability of the service department by ensuring workshop operating procedures and practices are adhered to. Maintain and improve Environmental, Health and Safety standards.

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Position Overview

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Specific Role Responsibilities

Exceed all targets and labour sale objectives through efficient workshop operations. Ensure efficient equipment control, assets control and fluent administration processes. Ensure the highest level of customer satisfaction and retention. Lead and manage service team. Create and Leverage Collaborative Partnerships. Ensure compliance with the Original Equipment Manufacturer and Motus policies as well as industry guidelines. Achieve industry leading standards of customer care, process efficiency and cost control
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Qualifications and Experience

Recognised Motor Trade plus N6 or Technical Diploma. Recognised Management Diploma of Certificate. Industry related qualification (or working towards). OEM Service Manager Qualification will be an advantage. Min 10 years' experience in automotive industry as Service Manager. Higher Certificate and / or Advanced National (Vocational) Certificate with NQF Level
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Skills and Personal Attributes

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Skills and Expertise

Proven track record in managing people and working on applicable software systems. Computer skills, preferably MS work processing and relevant operating systems. Financial-reporting and forecasting skills. Motor industry and Workshop management knowledge. People management. Business, Sales, and Service Process knowledge. Professional & Technical Expertise in Vehicle Service & Repair Management. Proven track record in managing people. Computer skills, preferably MS work processing and applicable operating systems. Financial-reporting and forecasting skills.
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Behavioural Competency

Initiative / Perseverance. Adaptability / Decisiveness. Interpersonal skills. Valuing servicing and Diversity. Conflict resolution. Customer Focus and Relationships. Communication Impact and Influencing. Brand Alignment. * Positive thinking.