Job Description

JOB TITLE:

Senior Sales and Activations Manager

JOB TYPE:

Fixed term to go permanent

LOCATION:

Gauteng

DIRECT LINE MANAGER:

Line Manager

JOB OVERVIEW

This is a pivotal role within the Activations and Events Division, hence the incumbent needs to be highly organised, meticulous and must have exceptional project planning and execution skills. The ideal candidate will be responsible for but not limited to manage promotional and in-/out store activities (from start to finish). They must be flexible and able to execute all objectives against the client requirements.

Prepare the project plans and schedules to ensure exceptional execution. Working closely with internal and/or external stakeholders to build a comprehensive talent pool that can be drawn upon. They will have the opportunity to work in a cross-functional capacity with other departments to resolve issues quickly and effectively, while also promoting a culture of continuously improving client services through execution. It is imperative that this person be proactive in the management of the function.

They will guide and assist their team/s to act in accordance with all processes from start to end. This individual will be responsible for managing the relationship between the company (DigiWorx) and client/s through delivery of results against set objectives. It is vital for the Senior Marketing and Activations Manager to possess good knowledge of activation and event methods and techniques relevant to allocated account/s within the business. This position contributes to the development and implementation of business strategies, policies and best practice.

KEY RESPONSIBILITIES

Upsell and identify other operational and commercial models, don't just action in accordance to brief.

Hire and development of teams through HR guidelines and processes to ensure that there are no vacancies.

Ensure team/s are trained on all relevant internal and external products/Services/Systems/Processes).

Execution in line with client contract deliverables and supplier management.

Monitor and measure the team members on a daily/weekly/monthly basis against set KPI's and implement control measures to ensure that defects are managed and always minimized.

Using business management systems, checks daily outputs and compliance.

Budget management.

Internal and external reporting at the standards that are required by the business.

System and process enhancement to ensure that operational excellence is always achieved.

Client Relationships to be maintained with all clients and stakeholders (internal, external and 3rd parties/suppliers).

KEY PERFORMANCE AREAS

CATEGORY

RESPONSIBILITIES

Operational Excellence and Execution

Define and implement control measures/processes to mitigate all risk and promote a world class execution team.

Measure effectiveness and efficiency of operational processes and find ways to continually improve.

Ensure that work is produced and executed on brief on time and within budget.

Project manage to ensure client contract deliverables are met by all relevant parties.

Maintain client satisfaction by delivering exceptional communication and client service on a day-to-day basis.

Ensure timely and successful delivery of proposed solutions aligned to customer needs and objectives.

Proactively manage and resolve all client service-related complaints/escalations.

Ensure compliance to internal policies and procedures.

Working individually and with internal/external resources to ensure the success of the deliverables to client.

Ensure that employees within your structure/s are fully trained and confident in executing to execute effectively and exceed client's expectations.

Activations / Event Management

Activation and Event execution including administration allocated.

On-site management and execution of the highest level.

Conceptualising and presentation of the event options according to the brief, appropriate target audience to the event.

Planning from inception to the end with allocated resources by detailing who, what, where, when and how.

Project managing and execution according to the approved roll out plan and resources.

Client liaison by ensuring that the client is well informed about the full progress of the activation / event with approval from the manager.

Sourcing of venues, suppliers and innovate elements for the execution.

Management of all staff and 3rd parties at the activation / event.

Follow-up and responding to all activation / event specific phone calls and emails in a professional and courteous manner.

Effectively communicating tasks and reasonable deadlines to manager and coordination between all other departments/suppliers.

Oversee the set up.

Be pro-active in identification of problems and enhancement of tasks/events.

Compilation of post-activation/event reports when required.

Scheduling ops meetings, site visits, supplier meetings, etc.

Health and Safety

Health and Safety officer for DigiWorx (compliance, risk management and awareness).

Always ensure compliance at all activations and events.

Stakeholder Management

Build solid relationships with partners and ensure involvement/input on all applicable client pitches and submissions.

Manage and develop favourable client relationship by ensuring the client's needs and expectations are not only met but surpassed.

Understand your client/s business inside out and identify gaps which we could capitalise on by formulating solutions and proposals to close the gap.

Reporting and Insights

Produce client operational/debrief reports as per the agreed frequency and actively be involved in the systemization of all reports, no manual input.

Analyse data to provide solid insights to client/s as to where improvement can be achieved.

Ensure that all reports are actioned in line with required standards.

Ensure that all work-related files are stored in the Shared Drive and according to the procedural guide.

Financial Management

Compiling of detailed cost estimates as per client brief received.

Ensure that all budgetary and administration activities for self and team are in line with the company's processes, policies and procedures.

Ensure transparent internal financial discussions about cost estimates and budgets.

Budgeting for all activities within the predetermined parameters and PO's generated.

Overseeing procurement administration by ensuring the appropriate cost-effective suppliers as per policies and procedures.

Monitor unsuccessful quotations and identify ways to improve (this will form part of weekly stats report).

All vacancies must be filled/replaced within the required timelines to maximise billings.

Talent Management

Attract, retain and grow the talent in the category.

Build and maintain a talent pool of promoters and keep all relevant information up to date.

Support knowledge transfer, knowledge sharing and up skilling through relevant and appropriate learning/teaching channels.

Build a high performing team by managing performance against defined standards, policies and procedures.

Promote a positive, results-orientated work environment by building partnerships, modelling teamwork, communicating to the team in an open, balanced and objective manner.

Drive a learning environment by developing and driving a culture of mentoring and coaching.

Define training and developmental needs that enables staff to achieve their potential and support the business's objectives.

Address and manage areas of conflict within team through consultation with HR.

Business Growth

Intimate knowledge of DigiWorx and its sister company's service offerings, market environment and products/brands.

Develop new business by analysing account potential, identifying and evaluating additional needs and analysing opportunities.

Maintain the highest standards of quality throughout development and implementation of all work.

Ensure dedicated monthly/quarterly field time to gauge on the ground market trends and developments.

Networking with current clients to seek and understand if they have any prospects that we could approach.

Develop and implement strategies and/or new operating/commercial models to attract new business.

Ad Hoc Tasks

Ensure that all ad hoc tasks are completed on time, every time.

KNOWLEDGE NEEDED TO DO THE JOB COMPETENTLY

QUALIFICATIONS

3 years relevant work experience in a similar environment

EXPERIENCE/SKILLS

Key understanding of implementing operational processes and driving execution

Driving operational execution via use of Business Management System

Understanding of efficient people management

Excellent client management capability

Client and performance presentations

Expert at Microsoft Office Suite (Excel, PowerPoint, Word)

Sound understanding of financial principles

Experience in delivering client-focused solutions based on customer needs

Demonstrated experience in direct sales, field marketing, activations and events (formal and informal markets)

Understanding of consumer behaviours and industry trends

Proven ability to manage multiple projects at a time while maintaining acute attention to detail

Deep digital and data understanding

BEHAVIOURAL COMPETENCIES

Exceptional verbal and written communication skills

Excellent listening, negotiation and presentation skills

Self-starter with the ability to thrive within a results-driven and high-pressured environment

Natural relationship builder

Strong wok ethics

Critical thinking and problem-solving skills

Strategic and critical thinker

Solutions oriented

Deadline and detail oriented

VEHICLE REQUIREMENTS

Reliable and trustworthy vehicle with tyres in a good condition (minimum 10,000 km's tread)

Current Road worthy certificate

Proof of business insurance (with 30-day car hire option)

Date & mileage of last service

Valid Driver's license

Hands-free device (for safety purposes)

Job Type: Temp to perm
Contract length: 3 months

Work Location: In person