Manager, Root Cause Analysis
Johannesburg, GP, ZA, South Africa
Job Description
Job Overview
Business Segment:
Personal & Private BankingLocation:
ZA, GP, Johannesburg, Simmonds StreetJob Type:
Full-timeJob Ref ID:
80439411A-0002Date Posted:
5/7/2025To create a central capability for problem identification and root cause analysis for Personal and Business Banking, South Africa (PPB SA) in order to track, monitor, resolve and prevent reoccurrences of customer service failures.
Qualifications
Type of Qualification:
First DegreeField of Study:
Business CommerceExperience Required
Affluent Clients
Personal and Private Banking
8-10 years
Experience within financial services' operations, understands distribution channels, products, processes and systems. Experience in customer complaints and the impact of regulation on customer service (e.g., FSCA, TCF, etc.). Experience in data analysis and problem identification. Able to work across multi-disciplinary teams to investigate and implement solutions.
Additional Information
Behavioural Competencies:
Articulating Information
Convincing People
Developing Expertise
Directing People
Embracing Change
Technical Competencies:
Banking Process & Procedures
Client Servicing
Continuous Process Improvement
Risk Identification
Root Cause Analysis
Please note:
All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1438431
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJohannesburg, GP, ZA, South Africa
-
EducationNot mentioned