Job Description

Job Overview

Business Segment:

Business & Commercial Banking

Location:

ZA, GP, Johannesburg, 30 Baker Street

Job Type:

Full-time

Job Ref ID:

80444820A-0001

Date Posted:

9/3/2025







To proactively manage and retain Business Banking clients within the relevant segment by driving inactive new-to-bank (NTB) activations, addressing service failures, and enhancing client engagement. The role focuses on strengthening client relationships, entrenching banking solutions, and reducing attrition through data-driven insights and targeted interventions.



Qualifications



Qualification



Business Commerce Degree



Experience



5-7 years extensive experience in Business Banking, with a deep understanding of the financial needs and challenges faced by Subject Matter Experts and enterprise clients

Proven client relationship management and retention strategy experience

Skilled in-service recovery and resolving client complaints effectively

Comfortable using data and insights to identify at-risk clients and drive engagement

5-7 years experience in collaborating with cross-functional teams (e.g., Relationship Managers, Product, Operations etc.)

Require Relationship Manager experience in the Growth segments



Additional Information



Behavioural Competencies



Establishing Rapport

Understanding People

Taking Action

Meeting Timescales

Embracing Change



Technical Competencies



Customer Understanding (Business Banking)

Product Related Systems (Business Banking)

Client Relationship Management

Process Management

Data Analytics and Visualisation

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za