Job Description

Provincial Office Maintenance

Provincial Office building maintenance requirements reported and implementation supported Provincial Office facilities including cleaning and sanitation, gardening, safety and security, water, electricity, and vehicles managed daily Provincial Office ICT equipment and infrastructure maintenance requirements reported and implementation supported Provincial Office assets, travel, stationery, catering, and other requisitions submitted for approval in compliance with Finance requirements

Discretionary Grant (DG) Project Monitoring and Support

Project inductions scheduled, conducted and reports quality assured, approved and shared within SOP turnaround times informing finance of early learner terminations Project monitoring scheduled, conducted and reports quality assured, approved and shared within SOP turnaround times before tranche invoice due dates Project remediation notices issued post induction and monitoring within SOP turnaround times and followed through to conclusion, specifically learner terminations and compliance matters Project invoicing supported to ensure submission in accordance with tranche payment model Workplace approval and remediation supported Project planning, enrollments and closures supported

Discretionary Grant (DG) Project Rescue

Projects for which implementation is interrupted issued with rescue notices within SOP turnaround times Project rescue implementation plans and budgets considered, approved and shared within SOP turnaround times and monitoring to completion continued Project rescue failure reports including provisional financial reconciliations, supported by evidence, recommended for project termination and fund recovery, if applicable

Project Closure

Skills Development Providers supported to register learners for assessment or schedule external moderation Project Closure reports quality assured against supporting evidence and approved Lead Employers supported to load final invoice within SOP turnaround times

Stakeholder Mobilisation and Capacitation

Cold calling of LPE (Levy Paying Employers) and NLPE (Non-Levy Paying Employers) to obtain authorised contact information for key stakeholders Stakeholders mobilised to participate in all Operations business processes Annual schedule of stakeholder capacitation sessions communicated and implemented offering quarterly sessions on all Operations business processes

Stakeholder Engagement and Representation

Quarterly Provincial Reports recommended using standardised template for dissemination to Provincial Skills Development Forums and key stakeholders Ensuring appropriate representation on multisectoral Provincial Skills Development Forums and partnership structures Providing support to Strategic Partnerships and Strategic Interventions Career exhibitions supported through representation and participation

Customer Case Management

Stakeholder queries emanating from business process failures or requests assigned, delegated and followed through to resolution Assigned stakeholder queries or requests resolved within SOP turnaround times Stakeholder queries or requests reassigned or escalated if outside of KPAs and or DoA

Strategic and Operational Planning

Inputs to Annual Performance Plan (APP) submitted and Technical Indicators Descriptions (TIDs) for Key Performance Areas (KPAs) signed-off Operational Plans for Key Performance Areas (KPAs) developed and implemented Performance Information reported 100% aligned to Technical Indicators Descriptions (TIDs) Monthly reports of a high standard/quality submitted on time Audit Requests for Information (RFIs) and draft responses to audit findings submitted for consideration Expenditure against budget for Key Performance Areas (KPAs) managed

Internal Controls and Risk Management

Policies and Standard Operating Procedures (SOPs) for Key Performance Areas (KPAs) drafted, reviewed and recommended for consideration Tools to strengthen internal controls implemented and quality assured Record management practices implemented and monitored Audit action plans implemented and evaluated Risks reviewed and mitigation controls (current and planned) implemented

People Management

Recruitment and selection supported through participation on panels as required Additional Human Resources requested to close gaps Performance agreements approved for 100% employees with approved performance agreements and reviews completed on time Time and attendance monitored and managed, and leave responsibly administered Direct reports formally coached bi-annually and personal development plans monitored Disciplinary action instituted to correct behaviours and performance where necessary


National Senior Certificate or equivalent certificate (NQF 4) Bachelor's Degree or equivalent qualification (NQF 7) in Public and Development Management, Business Administration or related field is required Minimum of 5 years' relevant experience, of which 3 years must be at a management level Experience within the PSET sector, grant administration, project management and stakeholder engagement are an added advantage

Closing Date for Applications -

23 May 2025