Job Description

Role Overview
We are looking for a seasoned Programme Manager to manage our global creative studio, based in South Africa. This role is pivotal within the Brand & Design function of Corporate Affairs & Marketing at LSEG -- home to a multi-disciplinary team combining strategic insight, data-driven storytelling, and omnichannel content execution.
This is not a traditional project management role. You'll be responsible for embedding Agile delivery excellence across our studio operations, aligning cross-functional workflows, and scaling high-impact creative programmes that support global campaigns, digital channels and customer engagement.
With a background in Design Ops, Creative Ops or Marketing Ops, you will bring a strong delivery mindset to a fast-paced, high-volume studio, using Agile methodologies and Objectives and Key Results (OKRs) to drive measurable outcomes and continuous improvement. You'll coach and lead a team of creative project managers while partnering with global stakeholders across brand, marketing, and digital functions.
Key Responsibilities

• Embed an Agile creative operating model, using Agile ceremonies (sprint planning, stand-ups, retrospectives), velocity tracking, and OKRs to drive efficiency and impact.
• Manage a team of creative project managers and producers to deliver programme, campaign, multi-tactic and channel-specific content -- with speed, precision and brand integrity.
• Apply design thinking and user-centric approaches to enhance how we plan, produce and distribute creative work.
• Drive the implementation and evolution of Creative Ops frameworks, including intake, prioritisation, capacity planning, tooling (Workfront, Adobe stack), reporting and delivery management.
• Be a delivery partner to brand and campaign leads across regions and customer segments, supporting planning and execution of omnichannel marketing activities.
• Own workflow optimisation and ensure the end-to-end delivery process -- from intake to delivery -- runs at pace while maintaining brand and creative standards.
• Facilitate the creation of clear briefs, defined KPIs, and strategic alignment for all creative initiatives.
• Manage team performance, coach talent, and foster a culture of continuous improvement and operational excellence.
• Build strong partnerships with agency partners and internal creative stakeholders.
• Deliver clear and consistent reporting on project status, backlog, team velocity and key delivery metrics.
• Serve as a trusted advisor to stakeholders, educating teams on creative delivery best practices, Agile marketing methods, and brand operations.

Skills and Experience

• Proven experience in leading Design Ops, Creative Ops, Marketing Ops, or studio delivery within a global marketing or brand organisation.
• 5+ years in a senior Agile programme or delivery management role, ideally in a fast-paced, complex business or agency setting.
• Demonstrated experience in implementing and scaling Agile delivery models including sprint planning, retrospectives, velocity, burn-down charts, and OKRs.
• Strong background in workflow tools such as Workfront and the Adobe Creative/Marketing stack.
• Excellent communication skills and proven ability to engage, influence and align stakeholders at all levels.
• Skilled at coaching and developing teams, with a commitment to building high-performing, collaborative cultures.
• Confident problem solver with the ability to triage multiple priorities while driving outcomes and upholding quality.
• Deep understanding of the creative production lifecycle across B2B campaigns, digital marketing, and brand content.
• Highly organised and data-literate -- able to create, interpret and act on performance reporting to optimise operations.

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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