Job Description

Mission

The Program Manager will drive VAS project planning activities and own service levels for Bayobab Opco onboarding, customer acquisitions, contracts and customer connectivity service. S/he will provide business planning visibility, win/loss analysis, review cost components, create and distribute in-life customer collaterals. The role will work closely with Sr. Commercial Manager VAS and measure effectiveness of our commercial initiatives


The role will own, develop and report progress of day-to-day commercial activities, manage migrations and co-ordinate with internal & external stakeholders involved in the VAS business

Key Performance Areas

The Program Manager will be accountable to achieve the following objectives:


Project Management Manage the onboarding of Bayobab Opcos and migration of 100% international SMS traffic on to Y'ello Connect SMS Hub. Manage the onboarding of new customers, and migration of existing, International SMS traffic onto Y'ello Connect SMS Hub from a project planning perspective. Manage distribution of price sheets, reach lists and other customer facing material for MTN Opcos, 3rd parties and associates of Y'ello Connect SMS Hub. Manage set-up of all peripheral upstream and downstream support systems like routing, billing and self-care, for Y'ello Connect SMS Hub, ensuring relevant resources, internal & external, are aware, trained and accountable of the process blocks. Integrate with the Interconnect and Roaming PMO, for onboarding and migrations joint customers, developing appropriate trackers and escalating when necessary. Manage upgrades of Y'ello Connect SMS Hub platform by coordinating efforts and implementation of required add-ons from Bayobab, Vendors, Group Technology and Opcos vendors to stay relevant on SMS strategy, including supporting and driving the required procurement processes. Coordinate Y'ello Connect SMS Hub platform activities between technology, commercial, legal, regulatory and Bayobab Opco contacts. Ensure technical and commercial working alignment between the international and domestic messaging environment. Develop and maintain strong working relationships across Bayobab ecosystem for stakeholder alignment. Manage and coordinate future VAS projects. Align stakeholders for an interlocked VAS delivery plan.

Role Deliverables

Project manage International SMS strategic deliverables. Manage operating model, governance and communication between Bayobab, Opcos, 3rd parties and socialization of initiatives & achievements Support the VAS commercial activities.

Role Dependencies

Bayobab VAS commercial, sales and technology leads. Bayobab Technology & Operations PMO.MTN Opco International SMS counterparts / teams.

Job Requirements:

Education:


Minimum 3-year Academic Degree (BBA, Engineering /Computer Science) Project Management credentials, (PMP, Prince2 certification) mandatory English

Experience:

6+ years relevant experience in telecommunication industry, preferably in implementing & coordinating commercial & technology projects Solid project and programme management experience in large organisations

Competencies:

Deep knowledge of project management principles and ways of working. Strong planning and time management. Able to work effectively with multiple stakeholders in a multi-cultural environment. A working knowledge of business practices. Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges. Strong computer literacy. Understanding the connectivity infrastructure wholesale landscape, with a focus on emerging markets.

Other:

Ability to adapt to changing requirements of business and staff members. Excellent Interpersonal skills.

Collaboration:

Responsibility towards Carrier services and VAS functions * Sr. Manager Commercial VAS Interconnect and roaming PMO Opco International SMS representatives