Job Description

Our client, a leading technology and network services organization, is seeking a Manager: Operational Systems to oversee and optimize the suite of platforms that enable customer service, provisioning, and activation processes.
In this role, you will take ownership of the stability, integration, and performance of operational systems that underpin daily business operations. Working cross-functionally with IT, network operations, and customer experience teams, you'll ensure systems are reliable, scalable, and continuously improving to support exceptional service delivery.
Key Responsibilities:

• Strategy & Leadership: Develop and execute an operational systems management strategy aligned with business and IT goals; provide guidance and mentorship to a small technical team.
• Systems Management & Optimization: Oversee systems supporting service provisioning, activation, and customer service; ensure high stability, integration, and reliability.
• Enablement & Continuous Improvement: Analyze workflows, identify automation opportunities, and champion system enhancements that streamline operations.
• Governance & Vendor Management: Manage vendor relationships, SLAs, and compliance with security, data governance, and regulatory standards.
• Team & Stakeholder Collaboration: Lead and develop your team; communicate system performance, risks, and improvement initiatives to senior leadership.

Job Experience and Skills Required:
Education - bachelor's degree in information systems, Computer Science, Engineering, or a related technical discipline.
Experience - Minimum of 7 years' experience managing or supporting operational systems in a telecommunications or technology environment.
-At least 3 years' experience in a team leadership or management role.
-Proven expertise in service provisioning, activation, and customer support processes.
-Experience with OSS (Operational Support Systems) and integrations with CRM/BSS platforms.
Skills - leadership and team management capability.
- Excellent understanding of service delivery and operational workflows.
-Analytical, process-oriented, and focused on continuous improvement.
-Effective communicator with strong stakeholder engagement skills.
-Proven ability to lead cross-functional collaboration in dynamic environments
Apply now!
For more exciting IT vacancies, please visit:
I also specialize in recruiting in the following:

• C# Developer, .NET Developer, Software Engineer, Full Stack Developer, Backend Developer, Microservices Architect, DevOps Engineer, Systems Management, IT Operations.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information, contact:
Chantelle Schutte
Specialist Recruitment Consultant
Connect with me on LinkedIn! www.linkedin.com/in/chantelle-schutte-b127a0304
For more information please contact:
Chantelle Schutte

Skills Required