Job Description

Manage a team of system support staff responsible to support and maintain the loan management solution built around Loan IQ and to represent the Loan IQ stakeholder community as subject matter experts in the Loan IQ Squad.

Job Responsibilities

• Foster a high-performing, diverse, and engaged Systems Support Team.
• Enhance knowledge of Loan IQ and the wider integrated solution through ongoing training.
• Proactively manage succession planning and talent development within the System Support Team.
• Provide ongoing training, motivate staff, and encourage teamwork.
• Build a trusting relationship with direct reports, mentor and coach, motivate staff, and encourage teamwork
• Guide the System Support Team in providing innovative and practical solutions to stakeholders.
• Optimize technology features, build user knowledge, and ensure accurate data reporting.
• Ensure the System Support Team Proactively manage operational risks, internal/external audits, and adhere to governance processes.
• Guide the System Support Team in conducting acceptance tests for user stories and emphasize automated testing, contribution to efficient planning and prioritization of deliverables.
• Establish and maintain good relationships with stakeholders.
• Collaborate with stakeholders for effective change management and technical solutions.
• Optimize the use of System Support Team supporting systems, drive process improvements, and adopt Agile practices.
• Motivate the team to contribute positively to Nedbank's culture, participate in team events, and foster an inclusive and innovative work environment.
• Embrace Nedbank's vision and values, leading by example.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Advanced Diplomas/National 1st Degrees, preferably B.Com / IT

Preferred Certifications

Scaled Agile Framework certification

Minimum Experience Level

5 - 10 years working experience (Business and/or Information Technology).

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Business writing
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Cluster Specific Operational Knowledge
• Mentoring
• Information Technology concepts
• System Development Life cycle(SDLC)
• Role relevant related technologies
• Service orientated Architecture (SOA)
• IT Solutions Architecture
• IT Infrastructure Architecture
• Knowledge across multiple technologies
• IT Risk and security principes
• Usability and GUI techniques
• Multiple operating system
• Systems Analysis and design

Behavioural Competencies

• Earning Trust
• Communication
• Collaborating
• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Technical/Professional Knowledge and Skills

Employment Equity Statement:

Preference will be given to individuals from underrepresented groups.



Please contact the Nedbank Recruiting Team at +27 860 555 566

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Nedbank