Job Description

Job Overview

Business Segment:

Insurance & Asset Management

Location:

ZA, WC, Cape Town, Adderley Street

Job Type:

Full-time

Job Ref ID:

80445278A-0001

Date Posted:

9/3/2025







To source and secure new HNW individual Personal Insurance customers.



The role will require a face to face interaction with high net worth customer market which always requires professional conduct.



Providing a comprehensive array of customised Insurance solutions tailored to meet these customer's needs.



Offer continuous, close, professional and personal attention service to newly acquired and existing customers by assisting and administering the customer's policy.



Ensure all short-term insurance needs in terms of assisting with claims, cover required, and annual renewal of the policy is provided to the customer on a personal, professional and efficient manner.



Always ensure an excellent customer experience and ensure the six Treating Customer Fairly outcomes dictate behaviour, engagement action and advice given to customer.



The position will require frequent travelling to meet with existing and potential clients and be able to works independently in the absence of supervision / assistance.



When required, visits, delivers (and/or collects) documents and relevant information from HNW customers' homes or offices at the convenience of the customer.



Qualifications

Type of Qualification:

Minimum qualification - Grade 12/Matric Certificate



Full Qualification as recognised by the Registrar



Fit and Proper - FSCA



Higher Certificate Short-term Insurance



Relevant business-related tertiary qualification e.g. BA degree/qualification is an advantage



Undergraduate degree, or similar [majors in Risk, Finance, Insurance an advantage] and/or



Postgraduate or professional qualification in risk and relevant experience an advantage



Be prepared to write KI examination should this be required



Must have passed FAIS exams min 60 credits - qualification and experience as determined by "Fit and Proper Requirements" of the FAIS legislation.



Experience Required



Experience as determined by FAIS legislation. A minimum of 5 years previous working experience in a personal short-term insurance (commercial experience would be an advantage) either as a Servicing/Sales Agent, Broker or Insurer. Bancassurance experience preferable.



Sound knowledge of personal insurance offering, procedures and products.



A good working knowledge of FAIS and FICA legislation.



Maven system knowledge would be advantageous



Sales and negotiation skills.



Excellent verbal and written communication skills



Previous portfolio Insurance relationship management experience (5 years in total) as an Account Executive/Insurance Manager managing a portfolio of HNW customers in the personal short-term insurance environment is preferable.



A minimum of 5 years previous working experience in Short term insurance. Preferable in a sales, servicing, personal portfolio management position. Practical exposure to banking principles and to establish credible relationships.



Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Documenting Facts

Empowering Individuals

Examining Information

Exploring Possibilities

Following Procedures

Impressing People

Interacting with People

Pursuing Goals

Team Working

Understanding People

Valuing Individuals

Technical Competencies:

Insurance Principles

Cross and Up-Selling

Customer Understanding ( Consumer Banking)

Financial Analysis

Mind of Customer Experience

Product Knowledge (Consumer Banking)

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za