Job Description

Empowering Africa's tomorrow, together...one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Provide leadership direction and oversight in managing a team within Fraud Solutions which is focused on execution of Fraud mitigation strategies, providing delivery of the desired customer and colleague experience, and delivering high quality identification, investigation and resolution of fraud.
Implement strategies effective for the detection, prevention and investigation of fraudulent activities and implement fraud prevention strategies and processes necessary for minimising risk of fraud. Effectively manage new rules implemented by Fraud Strategy and provide input into latest fraud trends to assist with effective rule maintenance and creation. Translate strategic plans into operational processing objectives and tactical plans. Understand the overall fraud environment, its dynamics, strategies, and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas. Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs agreed with business and the Fraud Community to close any gaps. Execute the customer experience strategy and ensure delivery of the desired customer experience. Take responsibility for managing the business efficiently and continually striving to enhance existing capabilities (processes, tools/ systems) to deliver superior standards of efficiency and service. Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies. Take overall responsibility to manage team members to achieve business performance objectives and targets. Implement productivity improvement measures through ongoing on the job coaching and training for colleagues on any new processes, modus operandi, trends or their areas for improvement. Address any process failures and delivery challenges specific to the team under management. Drive change management and support the team through the change journey. This includes strategic and .Ensure prevention of loss and be accountable to follow procedures, attend risk control meetings, and, when appropriate, provide any recommended training. Co-ordinate completion of corrective actions to resolve Governance breaches. Ensure adherence of Risk and Policy Frameworks and ensure compliance of the relevant Risk and Policy frameworks as outlined by Governance, for the area. Complete required compliance as prescribed by the impacted frameworks and ensure impacted team members complete required attestations. Support completion of attestations to testify to the adequacy of controls on request within specific area. Review and approve Risk and Control Risk Self Assessments (RCSA's) prepared in the function.
Build and manage stakeholder engagement, providing guidance and directing their workload activities to ensure timescales and requirements are met. Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements. Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders.

Drive the delivery of empathetic customer engagements given the emotive and complex nature of conversations related to fraud events.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised