Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, GP, Johannesburg, 3 Simmonds Street

Job Type:

Full-time

Job Ref ID:

80440807A-0002

Date Posted:

10/13/2025







To implement measures for pro-active identification, execution, and measurement of a consistent approach to client experience through adoption of minimum standards, frameworks, and rules across PPB SA fraud value chain whilst continuing to transition to a platform business. Identify and manage the resolution of friction points to improve the overall client experience as it relates to fraud risk management of PPB SA.



Qualifications



Degree in Banking or NQF 7 equivalent qualification



Experience Required

5-7 years experience in managing a complex service environment. Experience in all facets of the banking service environment and its associated products, processes, and systems with experience in fraud risk management across banking products and platforms. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.



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Additional Information

Behavioural Competencies:

Checking Things

Convincing People

Directing People

Embracing Change

Examining Information

Following Procedures

Producing Output

Providing Insights

Showing Composure

Taking Action

Team Working

Upholding Standards

Technical Competencies:

Active Listening

Customer Reception and Channelling

Difficult Calls Management

Electronic Communications & Devices

Product and Services Knowledge

Query Resolution

Telephone Caller Handling

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za