Manager à¢Â€Â“ Debtors Inbound Escalations
Cape Town, Western Cape, South Africa
Job Description
Job Objectives
- To provide support to 3rd party collections agencies, serving as liaison between our company and external parties
- Supervise the work of administrators and ensure compliance with quality and governance procedures as directed by management
- Collaborate with relevant workstreams to ensure that accounts are correctly handed over, with the goal to reduce volumes and minimize bad debts.
- Prepare accurate, regular reports for management team on the status of handed over accounts and all progress. In conjunction with feedback on projects set out by Manager
- Investigation and resolution of queries. Identify and report on trends
- Manage credit bureau listings, as well as social media / talk2us complaints
- Keep records of all communication in our database in a comprehensible way
- Provide collections parties with prompt, accurate feedback and conduct regular meetings with them
- Grade 12
- Management / Leadership Qualification
- Legal Diploma / Degree
- Management / Leadership Qualification
- Credit Management or related qualification
- Customer Service Certification
- Min 5 years working experience in a Debtors (Late Stage/Pre-legal) environment
- Min 3 years proven working experience in a supervisory role (Debtors/Accounts)
- Proficient in MS Office Outlook, Word, Excel, Powerpoint
- Exposure to Telecoms Industry
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Job Detail
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Job IdJD1289843
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned