Manager, Customer Services

Johannesburg, Gauteng, South Africa

Job Description


Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.



To provide appropriate support, advice and guidance pertaining to infrastructure optimisation for the allocated regions within a province for the fulfilment of their daily operational needs as well as manage infrastructure requirements and co- ordinate projects.

Qualifications

Minimum Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required
Client Coverage
Personal and Private Banking
5-7 years
Previous experience in a service and operational role. Working knowledge of the operational requirements of branches from a branch and client perspective.

Additional Information

Behavioral Competencies:

  • Articulating Information
  • Challenging Ideas
  • Embracing Change
  • Following Procedures
  • Generating Ideas
  • Making Decisions
  • Providing Insights
  • Resolving Conflict
  • Seizing Opportunities
  • Taking Action
  • Team Working
  • Understanding People
Technical Competencies:
  • Banking Process & Procedures
  • Customer Understanding ( Consumer Banking)
  • Data Management (Administration)
  • Infrastructure and Platforms Support
  • Planning, Forecasting and Budgeting
  • Risk Identification
  • Workspace Management

Standard Bank

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Job Detail

  • Job Id
    JD1276031
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned