Customer Services Manager

Cape Town, Western Cape, South Africa

Job Description


Customer Services Manager Chem/Petro/Oil & Gas
Cape Town - Western Cape - South Africa

As the Customer Services Manager for the Western Cape region, you will lead a team of technicians and artisans, ensuring efficient operations in a hands-on, field-based role. Your role entails effective communication with senior management, overseeing daily team activities, managing projects and budgets, and compliance with safety regulations.

Qualifications:

  • Matric essential
  • Preferably a technical qualification or Trade test (Mechanical or Electrical)
Experience and Skills:
  • 5 years in a fuel oil/combustion environment essential
  • Over 3 years of combustion-related experience preferable
  • Must be mechanically minded, technically strong and able to troubleshoot.
  • Must have a good conceptual understanding of reticulation systems (thermal attributes and flow dynamics).
  • MS Office and Auto Cad / Draft site expertise would be highly advantageous
  • Good interaction with senior management (internal & external).
  • Good communicator (written & verbal).
  • Valid drivers licence and own reliable transport.
Roles & Responsibilities:
  • Communicate daily with the Sales Manager to maintain common objectives.
  • Liaise with customers, suppliers, and local authorities.
  • Manage the day-to-day customer service team activities.
  • Project manage maintenance, new installations, system upgrades and breakdowns.
  • Generate and follow budgets (capex and maintenance).
  • Manage employee payroll input: leave, overtime, expenses, and timekeeping.
  • Manage Company vehicles: Logbooks, daily use, and maintenance requirements.
  • Manage customer services workshop facilities.
  • Ordering spares.
  • Follow SANS guidelines.
  • Compile, maintain and submit Safety Files.
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Pollock & Associates

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Job Detail

  • Job Id
    JD1293031
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned