Manager Customer Reliability Engineer.mtn Software Solutions
Job Description
Achieve measurable improvements in system uptime and performance by implementing robust reliability engineering practices and leading incident prevention initiatives. Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through streamlined incident response protocols and team readiness, ensuring minimal disruption to customers. Build, lead, and develop a skilled team of Customer Reliability Engineers with a strong focus on ownership, collaboration, and continuous learning. Ensure that reliability is embedded into service design, development, deployment, and operations by partnering with engineering, product, and operations teams. Deliver clear and actionable reporting on reliability metrics to support leadership decision-making and continuous improvement. * Align reliability goals with customer expectations by addressing root causes of service degradation and championing seamless user experiences.
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Job Detail
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Job IdJD1524964
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRoodepoort, GP, ZA, South Africa
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EducationNot mentioned