Manager Client Relations Management
Job Description
A leadership role in the Life Operations team reporting to the Head Client Services. This role is responsible for employing all the available data tools and technologies to gain insights that will help businesses deliver, manage, measure, and improve client experience. A specialist leadership role whose team deals with technical and complex client queries and complaints, exception reporting and providing an excellent service offering, ensuring resolution whilst strengthening and maintaining relationships between clients /intermediaries and company is a key part of the role. To ensure that a high level of Client Services is provided to the clients and financial intermediary that interacts with PPS and understanding data analytics to extract useful or actionable Information to ensue client experience gaps do not recur or are resolved efficiently. The Client Relationship Manager team will be responsible for all complaints in the form of written as well as telephonic interactions and other omni channels.
Skills Required
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Job Detail
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Job IdJD1576863
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned