Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoplexe2x80x99s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And wexe2x80x99re insanely dedicated to creating a work environment that you look forward to every single day. Thatxe2x80x99s why we invest heavily in our employee engagement, so you enjoy the tech industryxe2x80x99s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, wexe2x80x99re on a mission to break new ground and lead the real estate industry into a digital-first future.We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.Position Overview:We are seeking a dynamic and strategic Senior Manager for our Order Management and Commercial Operations. This role will lead a regional team focused on enhancing sales productivity, streamlining administrative workflows, and optimizing scalable order management processes. This role is pivotal in improving operational efficiency through the implementation of best practices, performance tracking, and cross-functional collaboration.As a key leader, you will oversee the order management lifecycle, from quote-to-cash, ensuring accuracy, compliance, and seamless execution. Youxe2x80x99ll partner closely with Sales, Deal Desk, Commercial Policy, and Enablement teams to drive operational excellence and elevate the sales experience. This is a hybrid role requiring both strategic vision and hands-on execution, with team leadership responsibilities.This role follows North American (EST) hours.Key Responsibilities:Lead and manage a team of Commercial Operations Specialists, acting as the primary point of contact and escalation for day-to-day operations.Serve as a trusted advisor to regional and global sales leaders, supporting sales enablement and driving efficiency across the quote-to-cash process.Oversee strategic, complex opportunity management, including quoting, contract review, and deal execution support.Ensure compliance with internal policies and oversee approval workflows, SLA adherence, and opportunity quality assurance.Monitor and enhance performance metrics (KPIs, SLAs) via dashboards and reporting tools; proactively identify trends, inefficiencies, and areas for improvement.Collaborate with global leadership to define and standardize scalable sales and order management processes.Partner with Sales Enablement to deliver targeted training, documentation, and process updates based on recurring issues or gaps.Facilitate and lead regular sales office hours focused on product-specific or solution-area support.Support DealHub and Deal Desk processes, assisting in deal structure optimization and approval routing.Drive continuous process improvement initiatives across systems and workflows, leveraging automation and analytics.Analyze Salesforce funnel and pipeline data weekly to ensure OM data integrity and forecast accuracy.Report on team performance and contribute to business reviews, leveraging metrics for decision-making and strategy alignment.Qualifications:Bachelorxe2x80x99s degree required; Masterxe2x80x99s degree preferred.5+ years of progressive experience in sales operations, commercial operations, or order management within enterprise SaaS or software organizations.Proven ability to lead high-performing teams in a dynamic, high-growth environment.Advanced proficiency in Salesforce.com and Excel; experience with CPQ, CLM, or DealHub is a strong plus.Strong analytical and problem-solving skills; data-driven decision maker.Excellent communication, presentation, and stakeholder management skills.High sense of urgency, accountability, and attention to detail.Wexe2x80x99re obsessed with making this the best job youxe2x80x99ve ever had!We want our teams to love working here, so wexe2x80x99ve created some incredible perks for you to enjoy:We want our staff to love working here, and so wexe2x80x99ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event GroupHave confidence in your health with our offered Medical Aid Scheme.Invest in our competitive Personal Pension plan and help set you up for your future.Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!Further your professional development with our Tuition Reimbursement SchemesEnjoy the flexibility of working from anywhere in the world for two weeks out of the year!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRIxe2x80x99s high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?We know the and can get in the way of meeting remarkable candidates, so please donxe2x80x99t hesitate to apply xe2x80x94 wexe2x80x99d love to hear from you!As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

MRI Software