Job Description

Duties:
Effectively lead the on-the-ground operational team in alignment with group's core values and company policies.
Maintain strong communication with the team and across all levels of management to ensure cohesive operations.
Deliver and maintain high standards to ensure each guest has a memorable stay.
Oversee security, health, and safety, adhering to all company procedures and SOPs.
Implement and control budgetary systems in conjunction with the head office management team.
Proactively plan for smooth lodge operations, coordinating with support departments.
Ensure the lodge and back-of-house operations maintain constant high standards and run effectively.
Demonstrate the ability to handle challenges and resolve issues promptly in a remote and dynamic environment.
Requirements:
Grade 12
A formal hospitality / lodge management qualification
A minimum 5 years of high-end remote lodge management experience.
Professional demeanour, mature, and well-presented.
Strong communication skills, both verbal and written.
Strong interest in nature and activities relevant to the lodge's location.
Must have own transport and a valid driver's licence.
Knowledgeable in wine and food.
Exceptional skills in managing staff and guest relations.
Ability to multitask, adapt to changing business needs, and think on your feet.
Strong organisational and time management skills.
High focus on attention to detail.
Experience in overseeing and conducting maintenance and ensuring high standards of lodge upkeep.
Strong and demonstrable experience with staff management and labour relations.

Skills Required