Job Description

Job Summary
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Responsibilities - HER (Lodge Manager / Guest Services / Admin)
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Guest Relations & Front-of-House:
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Warmly welcome and check-in guests with professionalism and enthusiasm.
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Manage reservations, cancellations, and guest communications (phone, email, in-person).
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Coordinate guest activities, bush experiences, and special occasions.
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Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically.
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Meet and host travel agents and VIP guests.
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Lodge Operations & Staff Management:
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Supervise front-of-house, housekeeping, and support teams.
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Prepare staff rosters, manage leave schedules, and oversee daily tasks.
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Maintain pristine guest areas and lodge cleanliness.
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Manage stock control, lodge consumables, and inventory.
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Monitor infrastructure conditions and coordinate with maintenance.
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Administrative & Financial Duties:
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Oversee financial processes including guest billing, petty cash, and invoicing.
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Ensure booking accuracy (NightsBridge or similar).
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Manage supplier relationships and procurement.
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Proficient use of Microsoft Outlook, Word, and Excel for operational reporting.
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(Advantageous)
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Assist in lodge marketing and social media updates.
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Responsibilities - HIM (Staff Management / Maintenance / Hosting)
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Staff Management & Reporting Structure:
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Manage a team of 10 to 20 lodge and field staff.
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Provide strong leadership, scheduling, and performance oversight.
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The game driver will report directly to this role.
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Enforce discipline, productivity, and service quality standards across the team.
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Maintenance & Property Oversight:
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Maintain lodge infrastructure, gardens, and surroundings.
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Conduct regular vehicle checks and coordinate repairs.
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Oversee all general maintenance and ensure operational readiness of equipment.
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Requirements
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HER:
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Diploma in Hospitality Management or similar qualification.
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Minimum 5 years' experience in 4- or 5-star lodge environments.
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Proven experience in FOH, HR, Admin, and Lodge Operations.
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Highly organized, detail-oriented, and effective under pressure.
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NightsBridge and MS Office proficiency essential.
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Strong leadership, financial acumen, and communication skills.
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Marketing/social media experience
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(advantageous)
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HIM:
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FGASA Level 2 (NQF 4), Full Trails Guide, ARH + Rifle Handling Certification.
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Valid PDP and driver's license.
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First Aid Certificate (valid).
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Minimum 5 years guiding experience, with proven Big 5 tracking expertise.
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Demonstrated experience managing 10 to 20 staff members.
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Strong management and leadership capabilities.
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Maintenance and mechanical proficiency.
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Astronomy knowledge
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Excellent guest relations and hosting abilities.
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