Job Description

Management Level Administrative
& Summary At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.
In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.
In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.
• Conduct yourself in a professional manner and take responsibility for your work and commitments.
• Actively listen, check your understanding, interpret and respond appropriately.
• Tailor your communication style and method based on your audience.
• Organise and prioritise information and tasks to achieve efficient and effective outcomes.
• Suggest new ideas or solutions when problems and/or opportunities arise.
• Adapt to meet the changing needs, processes and assignments of your teams and/or clients.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

WORK EXPERIENCE REQUIRED
Good communication skills, ability to deal with people effectively, maintenance experience
MAIN PURPOSE OF THE JOB
Assist clients with ALL maintenance requests on a daily basis. Ensure that the garden areas are kept clean and are well maintained at all times.
PERFORMANCE GOALS
Attending to all maintenance requests effectively until completion.
Adhering to turnaround times
Self-development
Team Work
Punctuality and Attendance
INPUT xe2x80x8b
xe2x97x8f Fitting of plugs and other electrical appliances
xe2x97x8f Servicing of urns N/A
xe2x97x8f Checking of Franke Zippys
xe2x97x8f Attending to requests to move boxes and furniture/equipment
xe2x97x8f Hanging of frames and notice boards where Permitted
xe2x97x8f Collect and shred confidential documents N/A
xe2x97x8f Replace lost keys and supplying new keys-issue order and follow up
xe2x97x8f Assist with the relocation of departments
xe2x97x8f Assist with setting up of training rooms, boardrooms and functions i.e. tables and chairs as requested
xe2x97x8f Assist with setup for large functions
xe2x97x8f Check that braai stands and braai areas are in good condition and are clean N/A
xe2x97x8f Check that the gates are in working condition and if required escalate to manager/supervisor
xe2x97x8f Storage areas to be checked and kept clean at all times
xe2x97x8f Ensure that all doors and locks are in working condition
xe2x97x8f Ensure that all ceiling tiles are closed
xe2x97x8f Ensure that the basement is clean, monitor parking sensors and boom gates by checking if in working condition
xe2x97x8f Ensure that all blinds and lights are in working condition
xe2x97x8f Attend to water deliveries on request
xe2x97x8f Availability to work on weekends as and when required
xe2x97x8f Accompany contractors and assist with the relevant access to the building/floors as and when required.
xe2x97x8f Assist with maintenance requests from health and safety department
xe2x97x8f Monitor floor temperatures and escalate to Manager if not correct temperature.
xe2x97x8f Monitor Business Management System and escalate to Management if any alarms or fault are detected. BMS monitors controls and reports on smart building technology systems
xe2x97x8f Upskilling of self and discussing with Supervisor/Manager if training is required to be able to assist with task effectively
xe2x97x8f Working and communicating as a Team. Assisting team members where necessary and in the event of leave/ sick leave xe2x80x8b
xe2x97x8f Ensuring that punctuality and absenteeism is well managed
OUTCOME / EVIDENCE OF COMPETENCE
xe2x97x8f Time Management- Ensure that all tasks allocated are attended to timeously xe2x97x8f Quality- Good Workmanship- attention to detail
xe2x97x8f Escalating any problem to a Supervisor or Manager if a task cannot be completed where assistance and guidance is required
xe2x97x8f Requests to be closed once job has been completed and client is satisfied
xe2x97x8f Customer satisfaction-Ensuring the request is completed "Right the first time"
xe2x97x8f Deadlines to be met
xe2x97x8f Complaints/compliments received
xe2x97x8f Punctuality and attendance
xe2x97x8f Once a call is logged & escalated, it remains every individuals responsibility to follow up and close off the call. All calls logged on SNOW must be attended to and resolved. Calls that require the attention of a service provider must be logged on SNOW and escalated to Maintenance Manager / Supervisor and followed through until resolved. All calls logged to assist with the opening of drawers and offices, ensure that we advise that this must be logged on SNOW and approval must be obtained from the person who the drawers or office belongs to, if that person is not available then approval must be obtained from a senior member of staff in that department. xe2x80x8b
xc2xb7 BMS monitors controls and reports on smart building technology systems. These systems may include access control, video surveillance, fire alarms, HVAC controls, programmable lighting and electric power management.
Personal development plan discussed and training needs identified. Develop interpersonal skills and effective communication. Be more approachable in order to maintain good relationships with third parties.
Regular Team meetings and feedback sessions with Team
Access and Leave reports
KNOWLEDGE, SKILLS ,ATTRIBUTES & POLICYxe2x80x8b
KNOWLEDGE
xc2xb7 Good knowledge of PWC offices and maintenance processes
SKILLS
xc2xb7 Good interpersonal skills.
xc2xb7 Good communication skills and written e-mails skill.
xc2xb7 Good time management skills xe2x80x8b
ATTRIBUTES
xc2xb7 Team player
xc2xb7 Able to understand requests follow instructions
xc2xb7 Encourage co-operation between team members
xc2xb7 Strong ethics
xc2xb7 Committed and deadline driven
Policy
xc2xb7 PwC HC Policies
xc2xb7 PwC Information Security policy
xc2xb7 PwC Code of Conduct
xc2xb7 PwC Ethics Policyxe2x80x8b
Compliance:
xc2xb7 Time sheets to be submitted accurately and timeously
xc2xb7 E-learning to be completed before deadline
xc2xb7 Snapshots to be completed and submitted before deadline
xc2xb7 360 feedback to be submitted before deadline
xc2xb7 Performance goals to be provided for discussion
xc2xb7 Snow service requests to be actioned and finalised within SLA, xe2x80x8b
Travel Requirements Up to 20%
Available for Work Visa Sponsorship? No
Job Posting End Date April 17, 2025