Job Description

We Go Places! How about you?
Immediate Superior: Francis Tease
Job Grade: 10
Location: Tzaneen
Function: Supply Chain
Sub Function: Customer Services & Logistics
Type of Contract: Permanent
Reference Number: 150203
Closing Date: 22 January 2026
Logistics Manager
Role Purpose
Driving Customer Satisfaction through the effective management of all activities in the Distribution Centre or Trade Express, relating to ensuring that products are received, stored accurately and that Customer Deliveries/Collections are executed in a timely and efficient manner.
Key Responsibilities
1. Standards and Governance

• Ensure compliance with internal controls and relevant legislation - Including ICC's, ISO, and operational audits.

• Drive continuous improvement and adherence to quality standards - Through reviews, audits, and policy implementation.

2. Customer Service

• Deliver on Case Fill Rate targets - Ensuring Customer satisfaction

• Proactively manage customer feedback and complaints, ensuring rapid issue resolution and corrective actions.

• Use customer insights and performance analysis to drive service innovations and stay ahead of competitors, including Route to Consumer improvements.

3. Operations Management

• Oversee end-to-end logistics functions - Including Transport, Warehouse, Inventory, and Cost control.

• Optimize operational efficiency and costs - Including compiling of site Opex and Capex budgets

4. Leadership

• Translate and drive execution of business plans - Engage teams and ensure alignment with strategic goals.

• Foster cross-functional collaboration and team performance - Through regular meetings and shared learning.

5. Risk and Safety

• Ensure compliance with road safety, legislation, and fleet standards - Including inspections and contractor management.

• Maintain site safety, housekeeping, and health compliance - Through adherence HSER (Health, Safety, Environment, Risk) standards.

KPIs
On-Time In-Full (OTIF) Delivery Rate
Budget Adherence (Opex/Capex)
Business Plan Execution Rate
Employee Engagement Score
Lost Time Injury Frequency Rate (LTIFR)
Fleet Inspection Compliance
Skills and Qualifications
1.5 Years relevant experience.
2.Proficient in MS Office,
3.SAP, Strato, Qlikview, Tableau, PowerBI, Success Factors experience beneficial.
4.Budget and Cost Centre management experience.
5.The ability to work under pressure and meet tight deadlines.
Behavioral Competencies
Commercial and Business Insights - Basic Application
Strategic Business Planning - Basic Application
Financial Management - Capable Application
Warehousing - Capable Application
Delivery - Capable Application
Data Savvy - Capable Application
Regulations, Governance, Risk Management - Capable Application
Customer Service Levels Management - Capable Application
Product Knowledge - Basic Application
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Skills Required