Job Description

Do you have a successful track record dealing with Key Accounts managing the clients supply of products ensuring the process runs smoothly?
Our very well established client requires your expertise to manage the best processes ensuring clients needs and service delivery requirements are met timeously. This involves the full supply and delivery process from beginning to end.
REQUIREMENTS

• Matric plus relevant qualifications
• Communication skills in English and Afrikaans
• Good financial acumen and planning skills
• Minimum 5 year's experience as an Operations Manager
• Experience managing a team of minimum 20 employees
• Excellent problem-solving skills
• Ability to think on your feet to solve problems that occur in day to day operations
• Continually striving to improve systems
• Passionate about the best service delivery principles

DUTIES

• Take ownership of service delivery and plan and complete daily action plans for the operations team
• Extensive liaison with clients
• Evaluate systems and continually look for improvements
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions of the team
• Contribute operations information and recommendations to strategic plans and reviews
• Implement quality and the right customer-service standards
• Resolve problems that occur and find solutions timeously
• Manage the drivers and plan their schedules
• Forecast requirements
• Prepare budgets and schedule expenditures, analyze variances and initiate corrective actions
• Develop operations systems that work effectively and smoothly
• Analyse and improve organizational process and workflow
• Implement changes to improve systems

Salary: R dependent on experience
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Skills Required