Job Description

We Go Places! How about you?

Immediate Superior: Francis Tease

Job Grade: 10


Location: Bethal

Function: Supply Chain

Sub Function: Customer Services & Logistics

Type of Contract: Permanent

Reference Number: 142906


Closing Date: 05/09/2025



Logistics Manager



Role Purpose



Driving Customer Satisfaction through the effective management of all activities in the Distribution Centre or Trade Express, relating to ensuring that products are received, stored accurately and that Customer Deliveries/Collections are executed in a timely and efficient manner.



Key Responsibilities



1. Standards and Governance


Ensure compliance with internal controls and relevant legislation - Including ICC's, ISO, and operational audits.

Drive continuous improvement and adherence to quality standards - Through reviews, audits, and policy implementation.


2. Customer Service


Deliver on Case Fill Rate targets - Ensuring Customer satisfaction

Proactively manage customer feedback and complaints, ensuring rapid issue resolution and corrective actions.

Use customer insights and performance analysis to drive service innovations and stay ahead of competitors, including Route to Consumer improvements.


3. Operations Management


Oversee end-to-end logistics functions - Including Transport, Warehouse, Inventory, and Cost control.

Optimize operational efficiency and costs - Including compiling of site Opex and Capex budgets


4. Leadership


Translate and drive execution of business plans - Engage teams and ensure alignment with strategic goals.

Foster cross-functional collaboration and team performance - Through regular meetings and shared learning.


5. Risk and Safety


Ensure compliance with road safety, legislation, and fleet standards - Including inspections and contractor management.

Maintain site safety, housekeeping, and health compliance - Through adherence HSER (Health, Safety, Environment, Risk) standards.


KPIs



On-Time In-Full (OTIF) Delivery Rate



Budget Adherence (Opex/Capex)



Business Plan Execution Rate



Employee Engagement Score



Lost Time Injury Frequency Rate (LTIFR)



Fleet Inspection Compliance



Skills and Qualifications



1.5 Years relevant experience.



2.Proficient in MS Office,


3.SAP, Strato, Qlikview, Tableau, PowerBI, Success Factors experience beneficial.



4.Budget and Cost Centre management experience.


5.The ability to work under pressure and meet tight deadlines.



Behavioral Competencies



Commercial and Business Insights - Basic Application



Strategic Business Planning - Basic Application



Financial Management - Capable Application



Warehousing - Capable Application



Delivery - Capable Application



Data Savvy - Capable Application



Regulations, Governance, Risk Management - Capable Application



Customer Service Levels Management - Capable Application



Product Knowledge - Basic Application



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.