Job Description

Purpose of the Role

To ensure the smooth and efficient coordination of customer orders, truck dispatching, and delivery logistics. The Customer & Logistics Controller acts as the key link between

customers, drivers, and internal departments

, ensuring accurate quotes, timely deliveries, and high customer satisfaction.

Key Responsibilities1. Customer Service & Order Management

Receive customer enquiries via phone, email, or walk-in. Prepare and issue

quotes using Sage Accounting

, ensuring correct product, pricing, and delivery information. Convert approved quotes to

sales orders

and coordinate with the production and dispatch teams. Maintain good communication with customers regarding order status, delivery scheduling, and any delays. Manage

customer complaints or delivery issues

professionally and escalate when necessary. Maintain an updated

customer database

and ensure all contact information is accurate in Sage.

2. Logistics Coordination

Plan and schedule daily

truck routes and deliveries

, ensuring efficient use of fleet capacity. Communicate clearly with

drivers and the loading team

regarding loading priorities, delivery addresses, and customer requirements. Monitor truck departures, delivery times, and returns to ensure adherence to schedule. Track and confirm delivery notes (PODs) and update Sage accordingly. Liaise with production to ensure stock availability aligns with scheduled deliveries.

3. Fleet & Driver Management

Monitor the

truck camera system

for driver behavior, route deviations, or incidents. Generate and review

daily truck camera reports

, highlighting any unsafe or non-compliant driving. Maintain a log of

truck maintenance, licensing, and COF (Certificate of Fitness)

renewal dates. Ensure drivers comply with company safety policies, PPE use, and vehicle cleanliness. Assist in coordinating fuel usage, trip sheets, and driver timesheets.

4. Reporting & Administration

Generate

daily and weekly logistics reports

(deliveries, loads, mileage, fuel usage, delays, etc.). Maintain accurate

delivery and collection records

. Assist with month-end reporting for management (sales summary, outstanding deliveries, customer feedback). Track

customer order trends

to assist management with forecasting.

5. Communication & Coordination

Work closely with the

Factory Manager

,

Office manager

, and

Accounts Department

to ensure smooth order flow and accurate invoicing. Keep customers informed of estimated delivery times or changes. Ensure clear communication with drivers throughout the day regarding route changes or urgent orders.

Skills & Competencies

Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Computer literacy -- especially

Sage Accounting

,

MS Excel

, and

email systems

. Ability to work under pressure and solve problems quickly. Good interpersonal skills for managing both customers and drivers. Attention to detail and strong sense of accountability.

Requirements

Grade 12 / Matric (Diploma in Logistics or Business Administration advantageous). 2-3 years' experience in

logistics coordination, customer service

, or

transport dispatch

(construction materials industry preferred). Working knowledge of

Sage Accounting

or similar ERP systems. Valid driver's license (advantageous).

Key Performance Indicators (KPIs)

On-time delivery rate (% of deliveries on schedule). Customer satisfaction and complaint resolution rate. Quote-to-order conversion accuracy and speed. Compliance with transport and safety procedures. Accuracy of weekly logistics and camera reports.
Job Type: Full-time

Pay: R5000,00 - R8000,00 per month

Work Location: In person