Job Description

Job Purpose

We are looking for a proactive and detail-oriented Logistics Call Center Administrator to manage and optimise the movement of goods, coordinate delivery activities, and ensure customer satisfaction. The ideal candidate will have a strong understanding of logistics operations & customer service, and will thrive in a fast-paced, service-driven environment.

Key Responsibilities

Delivery Coordination:

Monitor order tracking, manage delivery exceptions, and re-arrange failed deliveries to ensure timely fulfillment.

Customer Interaction:

Communicate with customers via multiple channels to provide updates, resolve delivery issues, and handle escalations.

Team Communication:

Liaise with internal teams and external partners to align on delivery schedules and service issues.

Performance Monitoring:

Use dashboards and system tools to analyze logistics performance and identify improvement opportunities.

Documentation:

Maintain accurate records, prepare necessary documentation, and ensure compliance with operational procedures.

Problem Solving:

Investigate issues such as RTS (Return to Sender), courier errors, and customer complaints, offering timely resolutions.

Administrative Tasks:

Complete all related admin tasks, ensuring compliance with quality and turnaround standards.

Process Improvement:

Contribute to process enhancement initiatives by suggesting SOP updates and compliance measures.

KPI Achievement:

Meet or exceed productivity, quality, and turnaround targets as defined by leadership.

Competencies

Strong verbal communication and interpersonal skills Solid understanding of logistics and warehouse operations Basic numerical and analytical ability Competent with standard office software and CRM systems Ability to make sound, timely decisions Highly organised, accurate, and deadline-driven Collaborative mindset with a commitment to customer service excellence

Education

Matric (Grade 12) Preferred Certification

:

Logistics or Warehouse Administration Certificate

Experience

Minimum 2 years in a call center logistics role * Atleast 1 year of experience in general logistics/warehouse admin