Call Centre Operator Logistics
Pretoria, Gauteng, South Africa
Job Description
Call Centre Operator (Logistics)
- Pretoria North, Gauteng
- Full-Time, Permanent
- R10,000 R15,000 per month
- Receive breakdown calls from drivers and arrange repairs through approved service providers or truck dealerships.
- Maintain ongoing communication with fleet controllers regarding the repair status.
- Record all details in the breakdown book for morning handover to the admin team.
- Direct drivers to approved diesel filling stations.
- Authorise diesel refills, issue reference numbers, and log all relevant data into the system (fleet number, litres, time, date, kms).
- Capture loading and offloading details, including client info, load mass, kms, and times.
- Monitor routes for any deviations and take corrective action when necessary.
- Enforce journey and sleep plans.
- Wake drivers up as needed and report delays or route deviations to Fleet Controllers.
- Activate recovery protocols during emergencies like accidents or hijackings.
- Manage bookings for company pool vehicles.
- Perform inspections and report any issues to the Technical Manager.
- Matric / Grade 12 (Required)
- 2-3 years experience in a logistics or transport call centre (Required)
- English fluency (Required); Afrikaans (Desired); Other SA languages (Advantageous)
- Diploma in Logistics/Transport Management (Advantageous)
- Strong admin skills, attention to detail, and the ability to work under pressure
- Day Shift: 06:00 18:00
- Night Shift: 18:00 06:00
- Work Schedule: 3 days on / 3 days off rotation
- Includes weekends and public holidays
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Job Detail
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Job IdJD1422226
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R10000 - 15000 per month
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned