Job Description

Lodge Travel Specialist Johannesburg

Salary: Market Related

Purpose of Position:

Complement Recruitment are recruiting for a Safari Lodge Travel Specialist. We are looking for a dynamic, enthusiastic, service driven team player to join the Lodge Wholesale team. This is a permanent position with benefits based in Johannesburg, Gauteng.

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Minimum Requirements

• Must have at least 10 or more years tour operating experience
• Tourplan experience is an advantage
• Wetu experience is an advantage

The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative,

and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

Skillset | Knowledge

• Communication skills and fluent in written and spoken English
• Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
• Computer literate with experience with Word, Excel, PowerPoint and Outlook
• Web reporting portal
• Understanding of travel industry through study or work experience
• Market knowledge and how it operates
• Attention to detail
• Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
• Working knowledge of Tourplan, WETU and GDM
• Understanding of quantitative and qualitative data
• Relevant understanding of the Business to create strategy and making commercial decisions
• Sales process and methodologies
• Sales and Brand representation
• Experiential creativity (crafting experiences)
• Guest/Client delight
• Teamwork and interpersonal skills
• Conflict management and resolution
• Speed reading and speed typing
• Paperless filing and Database filing and management
• Good organisational ability
• Initiative
• High energy levels needed
• Must be able to add value
• Able to travel; flexibility in terms of working hours
• Self-driven; very responsible but fun; passionate about our ethos
• Proactive, have a sense of urgency and be able to act quickly to resolve problems

Key Focus Areas

• Constant, consistent interaction and clear communication with colleagues, agents, operators

guests and suppliers, telephonically and via email.

• Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
• Managing the reservations process including handling of bookings from quote to finalising,

including invoicing and travel documents

• Ensuring turnaround times are strictly adhered to according to standard operating practices
• Proactive selling of products and services ensuring the best possible itinerary for the guests
• Saturday duty on a rotation basis
• Public Holiday duty on a rotation basis
• Backup for colleagues when they are away from the office
• Expanding product knowledge through attending training sessions
• Upholding the values of the people and of the wildlife

Knowledge Required:

• A good knowledge on any of the destinations that promote within South, Southern and East Africa
• An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
• Good understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• A willingness and aptitude to learn
• Good organisational ability
• Lateral thinking ability
• Initiative

Personal Characteristics:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

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