Job Description

Job Summary
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Luxury
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Safari Lodge
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based in the
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Greater Kruger
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area is looking for a dynamic and experienced
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Lodge Manager
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em
or
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Management Couple.
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This role demands strong
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leadership,
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meticulous
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attention to detail, proactiveness
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, the ability to
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multitask
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effectively and a steadfast
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dedication
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to delivering exceptional
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guest experiences.
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Duties:
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Team Management:
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Effectively lead the on-the-ground operational team in alignment with group's core values and company policies.
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Effective Communication:
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Maintain strong communication with the team and across all levels of management to ensure cohesive operations.
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Exceptional Guest Experience:
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Deliver and maintain high standards to ensure each guest has a memorable stay.
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Health and Safety Compliance:
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Oversee security, health, and safety, adhering to all company procedures and SOPs.
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Budget Management:
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Implement and control budgetary systems in conjunction with the head office management team.
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Strategic Planning:
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Proactively plan for smooth lodge operations, coordinating with support departments.
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Maintenance and Operational Support:
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Ensure the lodge and back-of-house operations maintain constant high standards and run effectively.
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Problem-Solving Skills:
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Demonstrate the ability to handle challenges and resolve issues promptly in a remote and dynamic environment.
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Requirements:
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Grade 12
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A formal hospitality / lodge management qualification
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A minimum 5 years of high-end safari lodge management experience.
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Professional demeanour, mature, and well-presented.
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Strong communication skills, both verbal and written.
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Strong interest in nature and activities relevant to the lodge's location.
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Must have own transport and a valid driver's licence.
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Knowledgeable in wine and food.
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Exceptional skills in managing staff and guest relations.
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Ability to multitask, adapt to changing business needs, and think on your feet.
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Strong organisational and time management skills.
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High focus on attention to detail.
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Experience in overseeing and conducting maintenance and ensuring high standards of lodge upkeep.
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Must be a South African citizen or have a valid work permit.
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Strong and demonstrable experience with staff management and labour relations.
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Experience with trade unions would be beneficial.
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