Job Description

The Lodge Manager will be responsible for the seamless operation of the lodge, ensuring excellence across guest service, staff leadership, financial management, maintenance, conservation compliance, and administrative reporting. The successful candidate will be operationally strong, guest-centric, and capable of leading a multidisciplinary team in a remote setting.



Key Responsibilities



Guest Experience & Service



Deliver exceptional guest interactions and personalised service



Oversee check-ins, check-outs, hosting, and daily guest touchpoints



Maintain luxury standards across dining, activities, and lodge facilities



Manage guest feedback and resolve service concerns quickly and professionally



Staff Leadership & HR



Recruit, train, manage, and motivate service, housekeeping, guiding, and hospitality teams



Create staff rosters, manage leave cycles, and ensure adequate coverage



Uphold a culture of excellence, professionalism, and conservation awareness



Operations & Maintenance



Oversee upkeep of guest suites, public areas, lodge infrastructure, and vehicles

Ensure functionality of essential systems:

water, power, generators, laundry, etc.



Maintain strict health, safety, and hygiene standards



Wildlife & Conservation Coordination



Work closely with rangers and field teams to coordinate game drives and guest activities



Ensure adherence to conservation rules and reserve regulations



Liaise with wildlife authorities and uphold eco-tourism best practices



Financial Management



Assist with budgeting, forecasting, procurement, and cost control



Manage suppliers and stock levels across all operational departments



Marketing & Reservations



Support online presence, guest communication, and booking systems



Encourage positive guest reviews and maintain high digital reputation



Administration & Reporting



Ensure accurate record-keeping across HR, guest data, finances, and compliance



Report regularly to lodge owners or executives



Salary & Benefits



R25 000 per month



Live-in accommodation provided



Meals and utilities may be discussed depending on lodge policy



Opportunity for long-term growth within a luxury safari environment



Diploma/degree in Hospitality, Tourism, or related field



3-5+ years lodge or luxury hospitality management experience (Big 5 reserve preferred)



Strong leadership, communication, and people-management abilities



Solid financial acumen and operational discipline



Ability to thrive in a remote environment and handle on-the-ground challenges



Valid driver's licence (4x4 experience beneficial)



First Aid advantageous



FGASA or ranger background is a plus



Tech-savvy with competence in reservations and online platforms



Between 3 - 5 Years