Job Description

Job Summary The lodge manager will oversee the daily operations of this luxury safari lodge. The ideal candidate will bring a balance of hands-on leadership, operational efficiency, guest relations excellence, and team development.
Candidate Responsibilities:

• Managing the HOD team for the lodge in all operational, health and safety and staff welfare functions.
• Ensuring that the guest experience is of excellent quality and that guest's expectations are met.
• Ensuring that all operational standards are met across the board.
• Ensuring that the lodge is maintained as per the standards.
• Assign the HOD team to daily tasks, organizing workflow, ensure that the team understand their duties and the standards expected.
• Monitoring the HOD team's productivity and provide constructive feedback.
• Ensuring that, financially, the lodge is operating at an optimum and that expenses are controlled, and costs saved where possible.
• Interact with guests in a professional manner, represent the lodge as a whole and resolve any guest complaints speedily and professionally.
• Report to the Director on a regular basis regarding all aspects of the lodge.
• Create and maintain a safe and healthy working environment for general well-being of all staff members: including staff meals and accommodation.
• Ensuring information is shared with the management team and again shared with departmental teams to avoid miscommunication and ensure a smooth running of operations.
• Build and maintain relationships within the community, with suppliers and contractors.
• Ensure that the vision, mission and business ethics of the management company is upheld and communicated with the team.

Candidate Requirements:

• Grade 12
• A formal hospitality qualification
• At least 2 - 4 years' experience in a 4/5* Game Lodge
• Good Operational knowledge of all departments.
• Knowledge and understanding of South African Labor Laws.
• Knowledge and understanding of Health and Safety act and requirements.
• Knowledge and understanding of good labor practices and HR procedures.
• Excellent communication skills.
• Good time management and project management skills.
• Ability to lead the team and set the example.

This is a live-in position with a 6/2 work cycle.
Wild Dreams Hospitality
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