Job Description

Job Summary
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An extraordinary opportunity awaits a dynamic Lodge Management Couple to lead operations at a prestigious five-star lodge in the heart of the Waterberg. We are seeking a passionate, experienced duo who thrive in luxury hospitality and are ready to elevate guest experiences to new heights. This is more than a management role-it's a leadership opportunity to shape and deliver world-class luxury experiences in one of South Africa's most exclusive destinations.
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As seasoned operations professionals in luxury hospitality, you will oversee the day-to-day functioning of the lodge, ensuring that every detail reflects the highest standards of excellence and sophistication. Your strategic vision, operational expertise, and commitment to guest satisfaction will be instrumental in maintaining the lodge's reputation for unparalleled service and elegance.
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Key Responsibilities
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Operational Management:
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- Oversee the full spectrum of lodge operations in partnership with Ops Management Team
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- Manage budgets, monitor financial performance, and implement strategies to enhance profitability
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- Prepare and present operational reports, including occupancy, revenue, and cost analysis
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- Resolve operational challenges efficiently, including leading Annual Union Negotiations
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- Champion eco-conscious practices such as water conservation, waste reduction, and energy efficiency
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- Champion a guest-centric culture, ensuring every interaction is memorable and personalized
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- Continuously elevate the lodge's hospitality offering through innovation and attention to detail
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Strategic Planning:
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- Develop and execute operational strategies aligned with the lodge's luxury positioning and group objectives
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- Collaborate with senior leadership to shape long-term goals and drive continuous improvement
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- Support the broader vision of the group as directed by the General Manager of Operations
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Resource Management:
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- Oversee the effective allocation of staff, equipment, and financial resources
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- Ensure optimal resource utilization to maintain high service standards while controlling costs
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Process Optimization:
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- Continuously evaluate and refine operational workflows to improve efficiency and guest satisfaction
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- Implement innovative practices to streamline service delivery and enhance productivity
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Supply Chain Management:
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- Manage procurement and logistics to ensure the timely delivery of goods and services
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- Build strong relationships with suppliers and mitigate risks in the supply chain
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Team Leadership:
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- Lead, train, and inspire a high-performing team across all departments
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- Foster a culture of excellence, collaboration, and accountability
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- Promote staff development and maintain high morale through effective leadership
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Quality Control:
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- Enforce rigorous quality standards across all guest touchpoints
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- Monitor service delivery and implement corrective actions where necessary
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- Drive the lodge's quality plan and ensure consistent implementation of brand standards
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Risk Management:
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- Identify potential risks and implement mitigation strategies
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- Develop contingency plans to ensure operational continuity during disruptions
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Technology Integration:
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- Leverage technology to enhance operational efficiency and guest experience
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- Stay current with hospitality tech trends and integrate relevant tools into daily operations
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Communication and Collaboration:
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- Ensure seamless communication across departments and with Head Office
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- Collaborate with cross-functional teams to align operations with strategic goals
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Minimum Experience & Requirements
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Matric minimum
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Minimum 5-year General Management experience in Hospitality Industry with proven track record within a Luxury Lodge environment
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Formal Hospitality Degree/Diploma preferable
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Excellent communication, customer service & organisation skills, possessing a good command of the English language
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Strong leadership, communication, problem-solving, and organizational skills, along with financial acumen and a customer-centric approach to ensure smooth operations and guest satisfaction.
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Able to multitask and deliver in accordance with company standards.
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Ability to handle pressure, and addressing and resolving conflicts professionally and efficiently if required
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Valid RSA ID
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Valid Driver's License and Own Vehicle Required
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Knowledge of Game Reserve Operations is required, and one should understand luxury safari operations to ensure the implementation and delivery of luxury standards required at our properties
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Dynamic self-starter
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Personality profile to match relevant skills
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Well presented
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Excellent verbal and written communication skills
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Team player with high level of dedication
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Good negotiation skills
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Proficient in MS Word, Excel and PowerPoint
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Knowledge of OPERA Cloud Systems beneficial, or similar Property Management
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