Job Description

Fin Overview:

At Fin Africa, we are committed to driving financial inclusion and empowering individuals across the continent. We believe that everyone deserves access to affordable financial services, and our mission is to make this a reality.

We are a passionate and diverse team of professionals dedicated to making a positive impact in the lives of people throughout Africa. Our core values of integrity, innovation, people, and teamwork drive everything we do. We value collaboration, creativity, and a customer-centric approach in our pursuit of meaningful change.

Position Overview:

Fin is looking for a a Loan and Collections Administrator that processes daily finance applications with due care, handles client enquiries with excellent customer service, maintains regular communication with services providers and suppliers and provide detailed feedback and reporting to management. The position also entails collection of arrear instalments on clients.

Key Responsibilities

• Attending to all incoming calls with regards to client enquiries / applications.
• Process all faxed and emails and respond to client applications / enquiries in a timeous manner.
• Daily follow up on outstanding client documentation.
• Process documentation for Internal approval
• Evaluation of Compuscan results
• Perform income and affordability checks
• Perform FICA checks
• Perform the necessary checks to detect fraudulent applications:
• scrutinize documentation
• employment confirmation
• compuscan employment and bank details checks
• confirmation of quotes and bank details with the suppliers / doctors
• Disburse loans and ensure that payment is made to all suppliers / doctors for accepted quotes.
• Daily follow up on client applications in all stages of the Pipedrive system. Maintain Pipedrive by capturing follow up on comments and moving applications through the Work in Progress stages.
• Follow up on arrear clients as allocated by the Risk and Compliance manager.
• Prepare clients quotes and final loan agreements on approved applications.
• Ensure that all signed agreements are collected by the courier and upload documents onto the loan management system.

Ad-hoc:

• Perform clerical, administrative and sales support duties.
• Provide assistance to all business units (Risk and Compliance, Marketing and Finance) for all ongoing processes.
• Maintain both electronic and hard copy files and also perform monthly filing activities.
• Weekly reporting on Pipedrive stats in the General Meeting.
• Build and uphold good supplier / doctor relationships.

Education/Skills/Experience

• Financial service / credit lending experience required.
• Knowledge of loan administration procedures.
• Managing multiple and changing priorities at once.
• Computer literate, including Microsoft Office programs, especially a good working knowledge of MS excel.
• The key traits for the individual in this position are attention to detail ,team player, excellent problem-solving and decision-making ability, propensity to own a project or task, self-motivated and driven, ability to work independently and with a team, ability to work under pressure.

• Benefits of joining us:
• Impact: Join us in making a real difference in the lives of millions of people across Africa. Your work here will have a lasting and meaningful impact on communities and individuals.
• Innovation: Be part of a forward-thinking team that embraces innovation and is constantly exploring new ways to drive financial inclusion.
• Growth: We are growing rapidly, and there are plenty of opportunities for career development and advancement within our organization.
• Diversity: We celebrate diversity and foster an inclusive work environment where every voice is valued.
• Commitment: We are committed to your success and well-being, offering competitive compensation, benefits, and a supportive work culture.

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