Job Description

Job Purpose
The Linen Team Leader is responsible for coordinating and supervising day-to-day linen, laundry, and uniform operations; ensure efficient distribution and stock control; maintain order in linen areas; and support team performance and service delivery in line with housekeeping standards.
Key Performance Areas

• Supervise daily distribution, collection, and return of linen across guest areas and departments
• Ensure cleaning carts are correctly stocked before shifts and cleared after use
• Maintain uniform issue/return records and support minor repairs or replacements
• Monitor linen and uniform condition; report damaged or condemned stock
• Maintain par stock levels by monitoring usage and notifying manager of shortages
• Assist with monthly stocktakes for linen, uniforms, and amenities
• Organise and label stock in storage areas, ensuring cleanliness and safety standards
• Track laundry flow and usage using basic logs or linen tracking tools
• Check basic equipment functionality and report faults immediately
• Monitor chemical levels and usage in line with SOPs and refill or report as needed
• Ensure all laundry and linen items are sorted and handled per hygiene standards
• Lead shift briefings and allocate duties based on roster and occupancy
• Support onboarding of new team members and assist with on-the-job training
• Monitor team grooming and conduct; escalate issues where necessary
• Assist with shift reports and communicate operational updates to relevant teams
• Support guest laundry delivery or collection when required
• Address guest queries courteously; refer complex complaints to the manager
• Liaise with other departments to coordinate linen delivery schedules
• Promptly reporting and resolving issues related to shortages, damaged or poor-quality stock.
• Tracking and confirming delivery schedules to avoid disruptions in linen availability.
• Coordinating returns or replacements of faulty items in line with supplier agreements.
• Maintaining open communication with vendors and suppliers to improve service efficiency and build strong working relationships.
• Ensuring all supplier interactions are documented and aligned with internal procurement or inventory procedures.
• Working closely with the Housekeeping Manager to forecast linen needs based on occupancy levels and special events.

Education

• Grade 12

Experience

• 5 years' experience in housekeeping/ or an inventory control environment, inclusive of 2 years' experience in a supervisory role

Work conditions and special requirements

• May be required to work overtime in line with operational requirements (this may include weekends, public holidays)
• Must have manual dexterity
• Physical mobility and stamina

Core behavioural competencies

• Checking (attention to detail)
• Taking ownership
• Responding with urgency
• Collaborating
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Team co-operation

Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

Skills Required