Job Description

Responsibilities:

• Selling products telephonically.
• Achievement of sales targets and objectives.
• Adherence to Quality and Compliance processes to minimize business risk.
• Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind.
• Maintain optimal operational efficiencies based on productivity measures.
• Adapt and change to fit in with changing business operational requirements.
• Resolve complaints and objections.
• Build and maintain good client relationships.
• Managing information regarding new products, rate changes, rulings, training updates etc.
• Keep abreast of developments and trends in the Industry self learning.
• Ensure commitment to the FAIS Fit & Proper qualification requirements.

• Grade 12 or a relevant NQF 4 qualification.
• 2 years experience within a Sales Outbound Call Centre, or at least 2 years face to face sales experience(with targets attached to the sales)
• Financial services experience (advantageous)
• Knowledge and skills:
• Good understanding of Financial Services Industry related legislation and regulation.
• Understanding of sales processes and servicing industry.
• Outbound Sales experience is required.
• Fluency in English and one other South African official language.
• A clear criminal and credit record.
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements.
• Willingness to work overtime.
• Personal qualities:
• Selling skills.
• Computer literacy.
• Communication.
• Planning and organising.
• Building and maintaining relationships.
• Treating Customers Fairly.
• Results Driven/Achievement orientated.
• Continuous learning.
• Tenacity.

• Up to R13 500 per month.