Job Description

ABOUT THE ROLE

The Liaison Officer at BMG South Africa plays a pivotal role in facilitating communication and collaboration between different branches of the organization. Reporting to the Branch Manager or relevant department head, the Liaison Officer serves as a central point of contact for coordinating activities, sharing information, and addressing issues across branches

DUTIES AND RESPONSIBILITIES

Communication

Represent the company in all forms of communication, maintaining good working relationships and networks with internal and external stakeholders, external suppliers, and clients. Respond to and follow up on all enquiries by email, telephone and personal visits as required. Responsibility for building and maintaining positive relationships with internal and external stakeholders. Demonstrate a strong customer service focus and quality communication and output in all interactions with key stakeholders and external contacts
Collaboration

Foster collaboration and teamwork among branch teams by facilitating meetings, conference calls, and collaborative projects. Encourage knowledge sharing and best practice sharing among branches.
Issue Resolutions

Address and resolve issues, concerns, and conflicts that arise between branches. Serve as a mediator or escalation point for resolving disputes or challenges in a timely and effective manner.
Resource Allocation

Coordinate resource allocation and sharing between branches to optimize efficiency and productivity. Facilitate the transfer of personnel, equipment, and materials as needed to support branch operations.
Training and Development

Identify training needs and opportunities for staff members across branches. Coordinate training sessions, workshops, and development programs to enhance skills and capabilities within the organization.
Performance Monitoring

Monitor branch performance metrics and key performance indicators (KPIs). Collaborate with branch managers and department heads to identify areas for improvement and implement corrective actions as needed.
Policy Implementation

Ensure compliance with company policies, procedures, and guidelines across branches. Communicate updates and changes to policies and procedures and support branch teams in understanding and implementing them effectively.
Customer Service

Support branch teams in delivering exceptional customer service and meeting customer needs and expectations. Address customer complaints or inquiries that require coordination between branches.

EXPERIENCE, SKILLS AND QUALIFICATIONS

National Certificate NQF4 level Bachelor's degree in Business Administration, Management, or related field (Advantage). Proven experience (3-5years) in a coordination or liaison role, preferably in a multi-branch or multi-location organization. Excellent communication, interpersonal, and relationship-building skills. Strong problem-solving and conflict resolution abilities. Ability to work independently and collaboratively in a fast-paced environment. Knowledge of organizational structures, processes, and workflows. Familiarity with industrial or engineering sectors is advantageous. Proficiency in Microsoft Office Suite and communication tools. Valid driver's license and willingness to travel occasionally between branches.
Job Types: Full-time, Permanent

Education:

High School (matric) (Required)
Work Location: In person