Job Description

Job Title:

Level 3 Engineer (Senior IT Specialist

An IT Company situated in Randburg is looking for a Level 3 IT Technician/ Senior IT Specialist. This position is hybrid.

The Level 3 Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer's software systems, coordinating complex projects, and implementing multiple technology stack solutions.

Basic Functions:

IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware. Design, implementation, and support services for Microsoft related technologies: Azure, Office 365, AWS. Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Engineer and implement system solutions for customers using technologies that meet their needs. Design, Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: e.g. VPN. System documentation and consulting services to include system reviews and recommendations. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities:

Improve customer service, perception, and satisfaction. Ability to work in a team and communicate effectively. Resolve and manage escalated technical and client related issues. Escalate service or project issues that cannot be completed within agreed service levels. Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customer's needs. Document internal and client processes and procedures related to duties and responsibilities. Responsible for entering time and expenses in ConnectWise as they occur. Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. Work through project tickets and phases in ConnectWise as assigned by a Project Manager. Enter all work as service or project tickets in ConnectWise. Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, VMware VCP, AZ900, AZ104, AZ305, AZ700 or AZ801. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organization's key IT services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide IT services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

Min required Level 3:

Microsoft Certified: Azure Solutions Architect Expert - Required exams: AZ-303, AZ-304

Microsoft 365 Certified: Enterprise Administrator Expert - Required exams: MS-100, MS-101

3-5 years of IT or related experience.
Beneficial:

Microsoft 365 Certified: Teams Administrator Associate - Required exams: MS-700

Microsoft Certified: Azure Fundamentals - Required exams: AZ-900

Benefits:

Competitive salary based on experience and qualifications.

Health, vision, and dental benefits included.

Performance based incentives.

Generous bonus levels.

Full on the job training & support.

Fun working environment and culture.

Great opportunity for advancement.

Only local candidates need apply.

Job Type: Full-time

Pay: R400000,00 - R600000,00 per year

Education:

Bachelors (Preferred)
License/Certification:

Microsoft Certified: Azure Solutions Architect Expert (Required) Microsoft 365 Certified: Enterprise Administrator Expert (Required) Microsoft 365 Certified: teams Administrator Associate (Preferred) Microsoft Certified: Azure Fundamentals (Preferred)
Work Location: Remote

Application Deadline: 2025/08/04