Job Description

Level 1 Help Desk - RandburgStaff Domain's mission is to support global businesses through end-to-end offshore recruitment and operational management to enable cost savings and rapid growth. We offer staff acquisition and bespoke solutions to clients looking to expand, looking for resource support, or simply looking to support their bottom line. We cater for a variety of services to provide a comprehensive, tailor-fitted approach for your business and local team needs. With Staff Domain, you are in control. We pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees with the best career experience that will compliment clients' products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike. Personalized service excellence is our core. Operational consistency is our key. Our culture is what sets us apart. Be one step ahead of the competition.Duties & ResponsibilitiesJob Summary:The Level 1 Help Desk handles various managed IT support related to onboarding and ongoing technical maintenance and trouble-shooting support. This is the basic level of customer support. While providing the highest level of customer service, the Help Desk Engineer responds to incoming service desk tickets, documents all information in the ticketing system, uses a knowledge base tool along with their expertise to resolve Level 1 requests according to all service level agreements.The Level 1 Help Desk escalates unresolved problems /issues/requests to the proper Level 2 and 3 support team. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems, account creation, password resets, and provide basic desktop support.Responsibilities for this position:Provide quality technical support to all inbound contacts via phone call;Provide training and awareness to users;Assign the proper level of priority to service tickets;Resolve first level computer problems according to internal procedures;Document interventions and update information in our systems;Perform data backup and restoration.Desired Experience & QualificationDesired SkillsDEP or AEC in computer science and 1 years of relevant experience;Knowledge of Windows environments, Active Directory and virtualization;Concern for the quality of customer service;Strong ability to adapt and learn;Sense of organization and priorities;Concern for the quality of customer service;Perfectly bilingual in French(oral and written).Autotask experience.Company BenefitsPension Fund ContributionFull/Part Medical Aid ContributionThe benefits listed are applicable to the company and can differ depending on the position or department.

JTJ Group