Job Description

Are you ready to take the next step in your L&D Career with a dynamic, growing company?

We are looking for a hands-on, organised, and motivated

Learning and Development Manager

to join our team in

Cape Town

. If you're passionate about operational excellence in Learning and Development and have a knack for keeping training, compliance, and facilitator performance on track, this could be your next exciting move!


As the Learning and Development Manager, you'll be responsible for running the day-to-day activities of the L&D function. This includes managing facilitators, ensuring accurate training records, driving compliance, maintaining SETA requirements (including WSP and ATR submissions), and ensuring the smooth delivery of training programmes.


This role is ideal for someone who thrives on keeping operations organised, is compliance-driven, and loves seeing a training department run like a well-oiled machine!

Key Responsibilities:

Under the management / direction of the Head of HUman Capital, the Learning and Development Manager will have the following responsibilities (including but not limited to):

Learning Delivery Oversight:

+ Manage, coach, and support a team of facilitators to ensure consistent, high-quality training delivery.
+ Monitor training schedules and session attendance.
+ Address and resolve any complaints or concerns relating to training delivery or facilitator performance.
+ Ensure training sessions are delivered on time and to company standards.

Facilitator Management:

+ Maintain facilitator manuals and ensure facilitators adhere to standard practices.
+ Conduct facilitator observations and provide written feedback.
+ Manage facilitator availability and leave schedules.
+ Complete and submit facilitator performance reviews timeously.

Administration and Coordination:

+ Coordinate all logistics for training activities, including scheduling and internal communication.
+ Maintain up-to-date and accurate training records.
+ Ensure all training documentation is complete, compliant, and audit-ready.
+ Organise and chair regular Learning and Development meetings.

Compliance and Reporting:

+ Act as the organisation's Skills Development Facilitator (SDF).
+ Prepare and submit Workplace Skills Plans (WSP) and Annual Training Reports (ATR) to relevant SETAs.
+ Ensure compliance with SETA requirements, legislative regulations, and company policies.
+ Establish and manage the training committee and ensure distribution of minutes.
+ Manage and report on available training grants and rebates.

Learnerships and Bursaries:

+ Oversee the administration of learnerships, internships, and bursary programmes.
+ Ensure learnerships and bursaries are compliant with equity and transformation goals.
+ Manage training budgets relating to learnership and bursary programmes.

Reporting and Analytics:

+ Generate regular reports on training activities, compliance, and facilitator performance.
+ Monitor and report on key Learning and Development KPIs.

Requirements:

A related tertiary qualification in HR, Learning and Development, Education, or Business. Minimum 5 years' experience in Learning and Development, with at least 2 years in a management or leadership role. ND - ODETDP Certification (advantageous). Solid understanding of SETA requirements, WSP, ATR, and B-BBEE legislation. Previous experience managing a team of facilitators within a call centre or similar environment. Strong administrative skills and attention to detail. Practical experience with Learner Management Systems (LMS). Proficient in MS Office (Word, Excel, PowerPoint, Outlook). Strong communication, coaching, and interpersonal skills. Ability to work independently and manage multiple tasks under pressure.

Skills / Knowledge / Attributes:

Highly organised with excellent time management skills. Calm, solution-oriented, and able to coach teams effectively. Strong sense of accountability and initiative. Ability to maintain professionalism under pressure. Strong analytical and reporting abilities. Passionate about learning operations and continuous improvement.

Remuneration and Benefits Structure:

Competitive Salary Benefits Package, at the full cost to the Employer: + Group Life Cover
+ Disability Cover
Subsidised schooling for children aged 3 months to 5 years, at Peak Child Paid Birthday Leave Paid Maternity Leave Free access to WIFI

Why Join Us?

This is more than just another Learning and Development role. It's an exciting opportunity to help shape the learning experience in a vibrant, growing company that values operational excellence and employee development. If you're ready to drive day-to-day learning operations and help keep our teams on the path to success, we would love to hear from you!


This appointment will be made in line with the Company's Employment Equity Plan.