Job Description

Introduction

Momentum Group is a South African-based financial services group. Our retail and specialist brands drive to build and protect our client's financial dreams. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisation's care for and reward their employees and members.

Momentum Group is one of South Africa's largest life insurers and integrated financial services companies, operating through brands like Momentum, Metropolitan, Guardrisk, and Eris Properties. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities, and businesses. Visit us at www.momentumgroup.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The purpose of the role is to design and develop interactive, engaging, and intuitive learning experiences with

technical depth that meet the needs of the business.

Requirements

Bachelors Degree in English, Media Studies, Communication, Education, Psychology, Commerce or similar (preferred).
Postgraduate Degree (Honours/Masters) would be an advantage.
3-4 years' experience as a learning designer (essential).
3-4 years' experience in learning technologies and digital learning tools (LMS/LXP, Articulate RISE & Storyline, etc.).
Previous experience working on large-scale learning content development and delivery projects (Financial Services or internal regulatory training experience is beneficial).
Microsoft Office 365 (Word, Excel, PowerPoint, MS Teams, Outlook).
Learning and digital media course authoring software, such as Articulate Rise and Storyline, Captivate, Figma, Parta, Powtoon, Canva, etc.
Experience managing and building learning experiences on various digital learning platforms, learner management systems or learning experience platforms.
Strong knowledge of learning theories, instructional design models, and practical experience in creating impactful, innovative learning at scale.

Duties & Responsibilities

Internal Processes:

Conceptualise and design blended and digital learning interventions and learning strategies using
principles of agile and iterative design and ensuring that stakeholder engagement remains ongoing.

Develop comprehensive learning and organisational capability development design strategies, including
conducting high-level learning needs analyses, interpreting business requirements and designing

comprehensive learning solutions in alignment with organisational goals.

Apply technical learning design expertise to develop rich, innovative, high-quality, engaging and
experiential learning content as well as all supporting material, including multidisciplinary tools,

resources, media and learning aids for learning interventions.

Design, implement and consult on capability-building academies and frameworks, identifying current
and future skill gaps, engaging with stakeholders to understand business goals and talent challenges,

and defining and measuring against KPIs.

Act as a consultant to business units and stakeholders regarding digital learning innovation and
interventions, best practices and solutions.

Take ownership of work and deliver consistently in a matrix model of team members, senior, and
external business stakeholders.

Engage stakeholders to accurately scope and determine criteria and requirement specs to successfully
deliver projects across numerous business units.

Ensure that the relevant learning objectives are measurable, designed for, and have been achieved
through the programme design to meet return on stakeholder expectations.

Obtain ongoing and regular feedback from facilitators, subject matter experts, stakeholders, and
business, and make necessary updates to ensure the course content remains current.

Conduct a brief and engage with vendors where learning design is outsourced to a 3rd party and ensure
that the vendor meets all requirements of delivery.

Develop comprehensive multimedia briefs and review all visual and video assets produced by
multimedia designers, and provide direction and constructive feedback, ensuring graphics enhance the

overall learning experience.

Ensure efficient version control and maintain repository of all learning files.
Ensure that methodologies used in the design and implementation of learning initiatives remain cutting-edge and in line with industry trends, adult learning principles and digital learning best practice.
Ensure that learning material is developed in the correct format to deploy in alignment with the group LMS capability and test through to the roll-out phase.
Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively influence and participate in change initiatives and encourage a culture of learning in the wider organisation.

Continuously develop and share own expertise in terms of professional, industry and legislative knowledge, as well as digital learning trends and best practice.
Contribute to continuous innovation through the development, sharing, and implementation of new ideas through various learning forums and communities.


Enable Client Centricity:



Provide authoritative expertise and advice to clients and stakeholders.
Build trust and credibility through responsiveness, empathy and professionalism.
Build and maintain relationships with clients and stakeholders.
Deliver on service level agreements made with clients and stakeholders to ensure client expectations are managed.
Ensure high client service levels and the fair treatment of clients within the area of responsibility.
Participate and contribute to a culture that builds collaborative relationships, facilitates feedback, and provides exceptional client service.
Monitor external and internal client feedback to analyse, interpret and adapt the quality of the client experience.
Ensure satisfactory resolution of all queries.


Self-Management & Teamwork:



Contribute to a positive work climate and live our six cultural behaviour themes.
Deliver on best practices, fostering an environment of continuous learning, improvement and cohesiveness.
Enable an environment of learning and growth whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Identify your own growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
Effectively manage own performance within the team to ensure business objectives are achieved.
Encourage innovation, change agility and collaboration within the team.


Manage Costs:



Identify solutions to enhance cost effectiveness and increase operational efficiency.

Competencies

Mastery of instructional design principles and adult learning theory.
Strong technical proficiency in digital learning tools and platforms.
Strategic thinking and ability to align learning solutions with business goals.
Collaboration and stakeholder engagement and consulting.
Innovation mindset and commitment to continuous improvement.
* Collaboration and cross-functional teamwork in a matrixed environment