Job Description

Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 126-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africaxe2x80x99s people through affordable financial solutions that create financial growth and security.
Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
www.metropolitan.co.za



Role Purpose Provide logistical and administrative support to ensure delivery of learning interventions aligned with business priorities. Ensure the smooth running of the business by providing effective administrative assistance to the line manager.



Requirements

• 6months xe2x80x93 1 year learning facilitation/tutoring experience.
• Exposure to the insurance or financial services environment (preferred).
• Degree in Human Resources, Learning and Development or related field.
• Matric or equivalent.
• Valid driverxe2x80x99s license.
• Facilitation skills.
• Verbal and written communication skills.
• Presentation skills Interpersonal skills.
• Proficient in MS Office.
• Planning and organising skills.
• Understanding people.
• Providing feedback.
• Numeracy.
• Knowledge of skills development.
• Knowledge of adult learning principles and methodologies.
• Knowledge of the learning lifecycle.
• Knowledge of business processes, products and regulations.
• Knowledge of business environment and insurance industry

Duties & Responsibilities
Internal Processes:
Coordinate all the components (logistics, catering, venue, data provisioning, etc.) of learning events within budget and specifications.
Act as key contact to learners throughout the learning event by providing an exceptional learning experience.
Arrange detailed travel arrangements and compile all the relevant documentation for travel-related learning events (when applicable).
Escalate faults and other housekeeping issues of learning venues with the relevant service provider and ensure queries are resolved within the given time frames.
Order and control learning supplies and equipment in line with budget parameters.
Compiling provincial and national training reports.
Coordinate and action payments via the finance system (invoices, reimbursements etc.).
Plan and schedule learning activities in order to effectively deliver on the learning schedule in an efficient and cost-effective manner.
Collate, compile and distribute learning documents and reports to the required standards within defined time-frames.
Develop and maintain various databases and records.
Reconcile and report on relevant information to enable trend reporting and insights.
Coordinate the process of onboarding new vendors in partnership with the procurement team and in line with relevant policies.
Provide ongoing support to the learning team to ensure success delivery of the learning event.
Analyze mandate reports and provide feedback to the Learning Business Partner, together with possible solutions to mitigate the risk.
Client:
Build and maintain relationships with clients and internal and external stakeholders.
Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
People:
Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively influence and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.

Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Take ownership for driving career development.
Finance:

Control and check expense claims for authorization.

Prepare and check invoices and arrange for payments aligned with Service Level Agreements.
Identify solutions to enhance cost effectiveness and increase operational efficiency.
Manage budget expense report and provide weekly feedback to Learning Business Partner to highlight challenges and possible solutions.
Manage financial and other company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.



Competencies
Examining Information: Analyses and processes information; asks probing questions; strives to find solutions to problems.
Documenting Facts: Writes fluently when documenting facts; understands arguments; logically focuses on finding facts.
Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.
Articulating Information: Is articulate in giving presentations; is eloquent and explains things; well projects social confidence when articulating information.
Empowering Individuals: Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others.
Understanding People: Shows empathy and compassion; attends and listens to people; is attentive and understands the motivation in others.
Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision making.
Meeting Timescales: Is target focused and meets deadlines is punctual and keeps to schedule is reliable in finishing tasks.