Job Description

The Learning & Development Officer plays a crucial role in supporting the design, coordination, and implementation of employee training and development programs. This role ensures employees have access to learning resources, are engaged in development opportunities, and comply with regulatory
standards, while also enhancing the organisation's learning culture through continuous improvement.
Duties:

• Training Coordination & Administration: Coordinate and schedule training programs, manage training logistics, and ensure efficient administration of employee learning activities.
• Learning Management System (LMS): Oversee the day-to-day management of the LMS, ensuring smooth operations and accessibility for employees, including managing course enrollments and monitoring progress.
• Training Material & Resources: Develop, update, and maintain training materials and resources to ensure content is relevant, accurate, and engaging.
• Employee Support & Engagement: Provide guidance and support to employees in their learning journey, ensuring they remain motivated, engaged, and have access to necessary resources.
• Compliance Reporting: Prepare and submit compliance reports related to training activities and certifications, ensuring adherence to legal, industry, and company-specific requirements.
• General Administrative Support
• Needs Analysis: Conduct training needs assessments to identify skill gaps and employee development requirements, aligning training initiatives with organisational goals.
• Facilitation: Facilitate training sessions, ensuring active participation, engagement, and effective learning experiences for all participants.
• Technology Integration: Integrate modern learning technologies and tools to enhance training delivery and effectiveness, including e-learning platforms, webinars, and mobile learning applications.
• Mentoring and Coaching: Provide mentoring and coaching to employees, fostering their professional growth and helping them navigate career development opportunities

Requirements:

• Matric
• Previous experience in a L&D Role (5 years)
• Previous experience in the Insurance industry
• Relevant qualification / degree