Job Description

Position Description:

Product Manager - Customer Hub

Cape Town
Permanent

BE THE DIFFERENCE

TFG is the place where you get to live your best life.

You have the freedom to bring your difference, showing up how you want to.

Great minds inspire us, and we work hard to find the best talent for our business.

So by bringing YOUR difference, WE make a difference.

You are curious, driven, motivated and strive for excellence. You are customer obsessed and place them at the centre of all your decision making.

As a highly engaged senior member of Customer Hub team, you enable and measure the unified customer journey, intelligently empowering customers through TFGxe2x80x99s ecosystem of products.

Responsibilities:

• Set the vision, roadmap, and direction for the Customer Data Platform and Applications
• Lead the planning, scoping, and prioritization of projects to achieve all of our goals
• Build and standardize templates and processes for functional requirements, use case validations, and data specifications
• Gather requirements, determine features and their priority, write product specs, use cases, refine feedback, help write test plans, manage the backlog, and delivery
• Represent the team with partners and senior company leaders to align resources and prioritization
• Promote enterprise-wide adoption of Customer Data Platform
• Educate teams on Customer Data Platform and applications/use cases
• Foster an environment that enables the Customer Data Platform Engineering team to build quickly while maintaining a high standard for quality xe2x80x93 Agile Delivery Model

Requirements:

• Previous experience in CDP, data-driven marketing, analytics, and digital transformation.
• Proven work experience in data architecture and data modelling; preferably with experience working in CRM, paid media, social, and offline data.
• Ability to set strategic direction and drive execution through collaboration with a cross-functional team.
• Proven track record of managing successful CDP initiatives and delivering capabilities that drive business growth.
• Excellent communication and strong interpersonal skills to facilitate complex concepts and stakeholders' meetings.
• Highly adaptable to change and an excellent team player with the ability to influence and negotiate.
• Knowledge of modern data architecture and best practices, you have experience developing, testing, and deploying APIs and web applications that use external platforms, cloud services, and APIs.
• Experience working directly with other teams, customers, and vendors, write and present with clarity, break down open-ended and ambiguous problems.

Qualifications:

• A Bachelor's Degree, ideally in a technical discipline, or equivalent work experience
• 5+ years of experience as a Product Manager
• 3 years of experience building Data Infrastructure and/or CDPs
• Knowledge of modern Data Infrastructure and related processes
• Solid knowledge of Growth/Marketing use cases and related technologies
• Navigated difficult situations with competing stakeholder needs and across multiple audiences (individual contributors, managers, executives)
• Experience with customer empathy and experience shaping product direction and execution based on customer needs

Perks of working at TFG!

We care deeply about our employees and encourage you to live your best life. Click for a list of TFG benefits.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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