Job Description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world's leading logistics and mail company.
We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we're looking for...
Vacancy
Lead: GRA (P&G Boksburg)
Job Purpose
Oversees the process of receiving, inspecting, and managing returned goods. Ensuring accuracy and efficiency in the returns process, maintaining inventory accuracy, and contributing to the overall effectiveness of the warehouse operations
Key areas of responsibility include:

• Managing the entire cycle of returned goods, from initial receipt to final disposition (resale, refurbishment, or disposal).

• Implementing and maintaining procedures to accurately record returned items, minimize errors, and optimize the flow of goods

• Maintaining accurate inventory records of returned items, ensuring they are properly stored and tracked within the warehouse or designated area

• Inspecting returned goods for damage, defects, or non-compliance with company standards, and coordinating with relevant teams for appropriate action.

• Supervising and training staff involved in the returns process, ensuring they adhere to company policies and procedures.

• Generating reports on returns data, identifying trends, and contributing to process improvement initiatives.

• Working closely with other departments, such as sales, customer service, and logistics, to resolve issues and optimize the returns process.

• Ensuring all returns processes adhere to relevant regulations and company safety standards.

• Adhere to all warehousing, handling, and shipping legislation requirements

• Maintain standards of health and safety, hygiene, and security

• Receive feedback and monitor the quality of services provided

• Structured feedback and updates related to Day to Day returns and escalations internally and to client

• Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers

• Develops / Delivers high quality / innovative products, services or solutions

• Focuses on customer needs and gains their commitment

• Gains management / colleague support to meet customer needs"

• Ensures strategies / plans are aligned and reflect others views

• Develops strategies / plans aligned to broader organizational strategy

• Communicates strategy"

• Establishes clear, challenging and achievable objectives

• Coordinates efforts and aligns resources to achieve objectives

• Regularly reviews and communicates progress against objectives and adjusts as needed

• Champions continuous improvement and innovation

• Tales responsibility for own decisions and recognizes the contribution of others"

• Provides candid / regular feedback

• Supports the development of others

• Inspires others to develop themselves

• Conveys a clear sense of personal goals and values

• Actively seeks feedback to improve performance

• Develops new skills and modifies behaviors based on feedback

• Takes personal responsibility for career and development"

Skills/Experience

• Strong leadership

• Solid communication skills

• Problem-solving skills

• Experience in Inventory management and warehouse operations

• Organized

• Adaptable

• Good understanding of customer service and business principles

Qualifications

• Matric

• B. Comm Degree / Diploma in Transport Management / Logistics / Warehouse

• Minimum of 3 - 5 years' post qualification in a similar role as a Manager

• Proficient on all MS Office packages

• Strong managerial and leadership skills

Languages

• English verbal and written.