Job Description

Job description

"At ctn.com, our goal is to connect businesses with their customers through friendly and effective phone calls. We help our clients grow by reaching out to more people and building strong customer relationships. We believe in being honest, creative, and always aiming to improve."

Mission Statement

Connecting Businesses and Customers: We focus on making calls that help businesses talk to more people.

Friendly and Effective Calls: Our calls are not just professional but also friendly, making sure customers have a good experience.

Helping Clients Grow: We work to make our clients' businesses successful by reaching out to more customers for them.

Building Strong Relationships: We believe in making customers feel valued and understood.

Honesty, Creativity, and Improvement: We always tell the truth, think of new ways to do things, and try to get better every day.

Simplified Core Values for an Outbound Call Center Agent

Putting Customers First: We always think about what the customer needs and wants.

Being Clear and Honest: We talk openly and truthfully with everyone.

Staying Flexible: We're ready to change our approach if it helps us do better.

Acting Professionally: We take our work seriously and treat everyone with respect.

Working Together: We support each other and share our successes.

Always Getting Better: We keep learning and improving in what we do.

The lead generator must have excellent communication skills and be able to quickly establish rapport with potential clients over the phone. It is important to be knowledgeable about the product or service being offered, as well as the industry and market trends. Persistence and resilience are also essential qualities for success in this role, as rejection is expected in the field of cold calling.

The better and happier you sound on a call the more leads you will get I promise you that, don't pause when they ask you questions be quick on replies there buying into you and how you're coming across.

Key Performance Indicator

1. 25 Leads weekly

2. 3 Connects weekly

3. Talk time is more than 10 hours weekly

4. Pause time is less than 5 hours weekly

5. Wrap time is less than 5 hours weekly

We are all at work to earn money, when we hit our targets, you will earn a commission.

Hourly Rate: R55/hour - with R1000 attendance bonus if in work every day

Commision: R200/connect

Hit 10 connects to unlock sales commission

Hit 20 connects for Double commission

Job Type: Temp to perm
Contract length: 1 month
Pay: R55,00 per hour
Expected hours: 40 per week

Job Type: Temp to perm
Contract length: 1 month

Pay: From R55,00 per hour

Expected hours: 37.5 per week

Experience:

Lead Generation: 2 years (Required) Outbound Sales: 2 years (Required) Cold Calling: 2 years (Required)
Location:

Cape Town, Western Cape (Required)
Willingness to travel:

100% (Required)
Work Location: In person