Job Description

Lead Generation/ Sales Trainer

Responsibilities & Duties

The responsibility of the Trainer is not exhaustive and may change from time to time as decided by Management.

People Responsibility:

Prepare and deliver an effective training programmed. Ensure that each trainee is properly equipped with skills to fulfill their functions Provide leadership to the candidates in training and other employees by being an example on time management, people's skills and motivation. Take responsibility for building strong teams that focus on high performance and have minimal spreads between the teams and inside teams Attract and retain skilled sales consultants, through effective training efforts. Actively participate in Upskill sessions and conduct training insights sharing sessions. Provide accurate Training reports. Complete Group training report and other admin tasks timeously. Take responsibility to provide an individual training report for each trainee for the period of training. Ensure discipline is maintained within the training groups and consistency thereof (e.g. absenteeism, dress code, or as provided in the company's code of conduct). Communicate the schedules to stakeholders timeously. Have a lesson plan for every day of training.
Business Responsibility:

Liaising with managers to determine training needs and schedule refresh training sessions Identify training needs by conducting a needs analysis Actively suggest training improvement plans. Complete training reports, group feedback form, and training evaluation per every training group. Adhere to timelines in submitting all training admin (within 24hr of completing a group) Conducting effective coaching sessions and assist the floor wherever required; Communicate all training programs on a timely basis to relevant stakeholders. Obtain a high retention rate of new consultants from one month after training Track employee success and progress Place training requirements and resources orders with the department head on a timely basis. Ensure adherence to the company's process at all times Keep track of trainee's attendance and performance and report to the business on a regular basis: Adhere to admin deadlines in submitting Teams documents and reports: Performance Management documents Individual performance report Resource Management (Training projector, laptops etc.) Attendance reports etc.
Key performance Measures:

Retention of consultant's minimum of one month after training Reporting to business on training to date and its outcomes Personnel management (absenteeism, late coming, managing staff issues) Quality of training delivered
Knowledge, Skills, and Abilities

A recognised degree in education or training Minimum of 2 years' experience as a training specialist or similar role. Minimum of 2 years' experience with designing training programmes and implementation. Knowledge of various effective teaching methodologies and tools Willingness to keep abreast of new techniques in corporate teaching Proficient in MS Office (esp. Powerpoint); e-learning software is an asset Phenomenal communication, presentation and public speaking skills Organizational and time management abilities Critical thinking and decision making Knowledge of: and ability to impart various training and teaching methods. Certified assessor, moderator and Facilitator. Proficiency in facilitating, coaching and mentoring. Experience in outcome-based education. Sense of ownership of training teams' performance and its impact on the company's success Strong Leadership abilities. Strong Interpersonal Skills. Ability to meet business timelines and handle pressure
Education:

High School (matric) (Required)
Experience:

contact center training: 2 years (Required)
Job Type: Full-time

Pay: R8000,00 per month

Work Location: In person