Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, GP, Johannesburg, 5 Simmonds Street

Job Type:

Full-time

Job Ref ID:

80444816A-0001

Date Posted:

8/28/2025







To lead the implementation of the Experience Design within the area of specialization and to drive alignment of business outcomes within the areas of responsibility. To plan for, execute and deliver a seamless, end to end experience design for clients. To ideate, give guidance and lead a team. Foster, manage and review quality of design output and ensures that the design thinking methodology is being adhered to.



Qualifications

Type of Qualification:

Degree

Field of Study:

Information Studies/Technology

Experience:

Experience with regards to managing a team of UX-designers, strategy development, strong workshop facilitation with senior stakeholders, as well as developing UX-standards and monitoring adherence to these standards.

Requirements:

Partner with Solution Owners, Technical Leads and eCommerce Category Managers to understand the product or platform vision, and align the business goals to the user needs. Partake in PI pre-planning and planning discussions to ensure the Design work is understood and incorporated.

Define clear priorities for design work and initiatives based on factors such as business impact, user needs and resource availability. Proactively identify and flag dependencies and edge cases and question requirements when these do not support the defined product vision and client needs

Challenge insights and assumptions around user insights and guide the team to alternative and/or additional means of deriving client insights. Articulate and simplify the understanding of defined business goals and ensure continuous review of goals against outcomes including design metrics

Drive the adoption of established design thinking processes, frameworks, tools and standards and ways of work standards. Identify gaps and opportunities for frameworks and models that could enhance the design thinking process and ways of work and work with the Group Domain team to update the standards

Encourage innovative thinking and guide staff creativity to ensure effective and appropriate client experiences. Devise methods to grow staff creativity and innovation whilst fostering a culture cross-functional collaboration.

Ensure that all key milestones along the ED value chain are delivered in accordance with ED governance and business requirements e.g. (Discovery, Ideation, product Design, Content Design, Testing, Implementation and Monitoring). Develop specific activities as input into the PI planning and work allocation in the squads.

Continuously monitor and review the relevance of past implementations in order to identify improvement opportunities obtain inputs from NPS, sales funnel, social media, best practice, customer insights, customer feedback and analytics etc . Track the sales funnel, NPS sentiments, social media, best practice, customer insights, customer feedback and analytics in order to make the necessary enhancements for improved client experience within area of specialisation

Conduct innovative approaches to design (data driven design approach) to ensure customer centricity at the centre of the solution that have been tested with customers.

Create user interfaces for digital platforms while adhering to the design system in place. Conduct usability testing of all designed user interfaces and ensure stakeholders (product owners, project managers, executives) attend the testing sessions in order to view prototypes being used by customers.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Articulating Information

Checking Things

Embracing Change

Establishing Rapport

Examining Information

Exploring Possibilities

Generating Ideas

Interpreting Data

Producing Output

Providing Insights

Team Working

Technical Competencies:

Verbal Communication

Write Effective Communications

Written Communication

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za