Job Description

Join this highly acclaimed hotel as a Learning and Development Trainer and contribute to their respected and progressive employer brand. We prioritize employee wellness, community engagement, and environmental stewardship. In this role, you will be part of their centralized Learning and Development team, responsible for ensuring the highest standards of service delivery and fostering a culture of continuous learning. The ideal candidate will possess a comprehensive understanding of hotel service standards and expertise in the learning and development field.

Please kindly send your suitable CV to . Please not own transport and experience in training hotel staff is essential.

Responsibilities:

• Collaborate in the development of annual training plans and effectively implement them throughout the organization.
• Cultivate and maintain strong relationships with managers across the hotel.
• Deliver training sessions using various methods, including on-the-job, face-to-face, and online platforms.
• Create and enhance training materials to enhance service delivery in all operational areas of the hotel.
• Evaluate and assess learners to measure the effectiveness of training programs.

Requirements:

• Minimum of Grade 12 or equivalent education.
• Diploma or Degree in Hospitality.
• Previous experience as a facilitator/trainer.
• Familiarity with South African Skills Development Legislation is advantageous.
• Preferably holds an Assessor or similar qualification.

Competencies:

• Proactive and takes initiative in identifying and addressing training needs.
• Strong planning skills to organize and execute training programs effectively.
• Results-oriented mindset, focused on achieving desired outcomes.
• Ability to build rapport and provide support to learners and managers alike.
• Motivated and driven to continuously improve learning and development initiatives.
• Demonstrates situational awareness and adapts training methods accordingly.
• Cooperative and thrives in a team environment.
• Customer service-oriented mindset to uphold exceptional service standards.

Note: This job advertisement emphasizes the hotel's commitment to employee well-being, community involvement, and environmental responsibility. It highlights the need for an individual who can work both independently and as part of a team, possesses their own transportation, and is willing to work overtime when necessary.

O'Brien Recruitment