Job Description

KEY RESPONSIBILITIES

Company Reporting and Oversight

Report to the Executive Team on academy performance, workforce capability, and organisational outcomes Provide data-driven insights on skills readiness, productivity, and talent risk Prepare quarterly and annual performance and impact reports
Performance Management

Own and manage company-wide performance management frameworks Ensure consistent, fair, measurable, and auditable performance standards Link performance outcomes to learning interventions, progression, incentives, and workforce decisions Drive performance calibration, moderation, and governance
Skills Development, SETA and Compliance

Design, develop, and deliver SETA-aligned workplace learning programmes Develop training content, LMS structures, assessment tools, coaching programmes, assimilation processes, and psychometric assessments Collaborate with the internal Learning and Development team to ensure Academy programmes complement and support iBridge's broader training initiatives Ensure audit-ready compliance with SETA, BPESA, YES, Discretionary Grant, and PIVOTAL requirements Maintain learner records, attendance registers, and assessment evidence Support audits, verifications, and monitoring visits
Management and Quality Systems

Implement and maintain management systems for HR, training, performance, operational, and quality functions Proven record of running and maintaining ISO 9001-aligned or equivalent quality management systems Administer LMS, HRIS/HRMS, and performance management systems Drive continuous improvement and benchmarking against international outsourcing standards
Commercialisation, Business Development, and Outsourcing Enablement

Work closely with the Business Development Office (BDO), account managers, workforce management, HR, and L&D teams to align Academy initiatives with client needs and outsourcing opportunities Position the academy as a talent pipeline for iBridge operations and external clients Ensure academy-trained individuals meet client-ready and SLA-driven performance standards Deploy trained talent into revenue-generating roles for iBridge or outsourced clients Source new business opportunities and support business development initiatives Prepare and deliver presentations to internal and external stakeholders, including local, continental, and international clients
Track ROI, productivity, and cost efficiencies

Talent Pipeline and Leadership Development

Identify high-potential learners and employees for specialist and leadership pathways Support succession planning and long-term workforce sustainability Work alongside HR, Operations, and the Learning and Development teams to ensure a cohesive talent pipeline Develop structured progression pathways from entry-level to advanced roles
HR, Payroll and Workforce Oversight

Partner with HR and Payroll to ensure accurate contracts, payroll processing, and compliance Align performance management, HR policies, and labour legislation Support onboarding, performance management, and exits
MINIMUM REQUIREMENTS

Qualifications

Junior Degree (minimum 3-year qualification) in Human Resources, Learning and Development, Industrial Psychology, Operations Management, or related discipline Recognised HR qualification aligned to SABPP or equivalent professional body (CIPD, HPCSA, or internationally recognised HR accreditation) Proven record of implementing and running quality management systems (ISO 9001 or equivalent) Knowledge of SETA frameworks, funded programmes, and workplace-based learning Project Management certification advantageous
Experience

Minimum 5 years HR practitioner experience with hands-on responsibility across core HR disciplines Proven ability to design, implement, and independently maintain HR, learning, performance, operational, and quality management systems Experience in greenfield build and steady-state operational environments Demonstrated experience in cost centre management: budgeting, forecasting, cost control, ROI tracking, and operational profitability Experience in business development, client engagement, and pitching academy talent to clients Experience in BPO, contact centre, financial services, credit vetting, sales, or outsourcing environments Ability to work independently and travel as required Demonstrated compliance management, audit readiness, and reporting CORE COMPETENCIES Company-wide performance management Learning management systems and content development Assessment, coaching, assimilation, and psychometric tools Business development and client engagement (local, continental, international) Cost centre management and profitability tracking SETA and funding compliance Quality management systems Operational and commercial acumen Stakeholder engagement and presentation skills Independent, flexible, and accountable work style
WHY JOIN IBRIDGE

This role allows the successful candidate to lead a strategically critical function, influencing organisational performance, talent sustainability, youth development outcomes, and business growth. Candidates will contribute to building the workforce of the future and expanding iBridge's impact across South Africa, the continent, and internationally.

RECRUITMENT PROCESS

Submit CV, motivation letter, and copies of relevant qualifications to HRM@iBridge.co.za First interview: HR screening for fit and experience Second interview (panel): Executive Team, BDO representative, and key stakeholders (L&D, HR, Operations)
o Includes a brief presentation (10-15 mins) on Academy strategy, talent pipeline, or business development

o Demonstrates strategic thinking, collaboration, operational understanding, and measurable impact

Psychometric assessments may be required Reference and qualification verification before final offer Final offer and start date agreement
Job Type: Full-time

Pay: R20000,00 - R25000,00 per month

Work Location: In person

Expected Start Date: 2026/03/01